Zümrütkaya Holidays

When we arrived at the resort, there was little to no introduction or orientation, which made it hard to settle in or understand how things worked. Unfortunately, our water stopped working twice, and we also experienced a power outage, which was unexpected for a resort claiming five-star service. We had a disappointing experience with the Puppy’s Club (kids club) — not all staff were friendly, and communication was a major issue. My son asked for water and to participate in an activity, but they misunderstood him and did not assist, likely due to the language barrier. Most staff appeared to speak Russian only, and this issue was consistent throughout the resort — with very few staff fluent in English or even Turkish. This made it difficult to get proper assistance or feel fully included as an international guest. While the entertainment was well-organized, it also catered almost exclusively to Russian-speaking guests, with little representation of Turkish culture, which we had hoped to experience. As an Australian traveler, I felt that the resort was heavily geared towards a specific demographic, and not very inclusive of others. Additionally, the spa staff were overly persistent, constantly approaching us to sell treatments. When we did book a spa session, it came at a very high price, and the experience did not meet five-star expectations. On a positive note, the pool and restaurant facilities were excellent, and the food was truly delicious.

Wonderful staff very attentive and welcoming , great service

Amazing hotel! Highly recommended!

I have had the pleasure of staying at this hotel three times, and it never fails to impress. The staff is consistently friendly and attentive, ensuring a welcoming atmosphere for every guest. Additionally, the cleanliness of the hotel is exceptional, reflecting a high standard of service. This hotel has become a reliable choice for my holiday travels, providing a comfortable and outstanding environment. I highly recommend it to anyone seeking a consistent and superior experience.

The good things first.The property is very green, so you can stay in the shade. The private beach is very nice with lots of palm trees and huts. They are cleaning rooms on the daily basis so it’s pretty clean. Water park was adequate and lots of fun for kids. Now the negative things. This place is full of smokers. No restrictions on smoking at all. It’s everywhere, near the pools, beach, everywhere. So, for the family resort with lots of kids it’s not a really good place. Rooms renovations are needed for sure. Not much of food variety. Pretty much the same dishes with minor differences. Not much meat options at all. I spent there a week and never saw a single entertainment person. The previous resorts I visited always had some activities and it was fun to participate. In this place it was only night shows where I saw a few members of that team. Every evening it’s too noisy as amphitheater is too close to the bungalows, so forget about falling asleep until midnight. Im not sure if it’s should be that close at the family resort, especially with little kids. Only one bar at the beach and it’s taking forever to get a can of pepsi or something else. Not sure why they don’t just put drinks in the fridge next to it, so people will take it anytime they want. No ice cream on the beach. You need to walk a bit to find it. I would give this place 3 stars. Overall it’s not bad, but consider something else, if you don’t like things I mentioned, especially if you came with children.