Kiama Hotel Guide - Beach Hotels in Kiama, New South Wales

"We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience."

"beautiful beach view and wonderful hotel"

"Rooms were spacious and clean, however there were stains on the couch, and there's no aircon in the bedroom which was not ideal with kids."

"2nd time at the Archer. Older hotel spacious and clean. Nice breakfast plus drink vounchers for the Tavern that is within walking distance that we used that night. "

"Clean . Friendly staff "

"Could up grade to 2ply toilet paper. Everything else was ok. "

"Bed was too firm for me else all perfect"

"Good"

"The hotel location is excellent. Room is nice and clean but a little dated. Staff are friendly and helpful. Overall we enjoyed our time there."