Turkish Riviera Beach Holidays

We stayed in the resort for the first time with family for a week. Overall the staff is very polite and their service is excellent. The bedroom is very nice but some appliance can do updating. Food is excellent and the Italian a la cart is the best and we go there pretty much every day and no booking needed. The pool and the beach is nice and it's cleaned every evening by staff. We would definitely return to this resort with our any problems.

We enjoyed our vacation at lara . Everything was perfect!

Unfortunately, I would not recommend it. The service is nowhere near five-star standard. The biggest issue is the staff. Many speak very little English, are often unhelpful, and some have a poor attitude. My five-year-old daughter was repeatedly ignored while waiting patiently for a bottle of water, with adults who joined the queue after her being served first. When I raised this, the staff member became rude instead of apologising, pulled faces, and responded rudely in Turkish. Although I do not speak Turkish, her attitude and body language were very clear. It was completely unacceptable. Another major issue is the constant use of mobile phones by staff. Bar staff, pool staff, reception desks and other employees are frequently scrolling on social media while working, rather than focusing on guests. There is very little customer service—staff rarely greet guests, often walk into lifts ahead of guests, and generally seem uninterested in helping. The facilities are fine, but the service lets this hotel down. In my opinion, this feels much closer to a three-star hotel than a five-star resort.

We enjoyed our vacation at lara . Everything was perfect!