United Arab Emirates Cheap Holidays

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

Hotel was pretty run down but was currently undergoing renovation. Stayed for an event in area so was convenient but not up to usual Dubai hotel standards, rather outdated. Staff were friendly and helpful and the spa is definitely worth a visit.

Great and helpful staff, clean rooms and great location.

Our stay was fantastic, thank you. Our one slight criticism would be that we found it very difficult to find somewhere to sit in the sun on the beach and around the pool. Practically all the sun beds had towels on them but were never occupied.

Best hotel in Al Barsha 1

I recently stayed at this hotel and, unfortunately, it did not live up to its 5-star rating. Breakfast Buffet: The breakfast buffet mainly features South Asian dishes, which is absolutely fine—but this should be clearly mentioned on their website so guests know what to expect. The buffet staff themselves were very kind and welcoming, but the lack of transparency beforehand was disappointing. Front Desk Service: The front desk service was the most frustrating part of the stay. Almost every request was met with “come tomorrow” or “we’re working on it,” and then the next staff member would claim there was no note or record of the issue. When I called about our broken kettle, they said they would send a replacement, but no one ever showed up. The following day I was told they already knew it wasn’t workingu and simply had no replacement available. It felt like no one was actually attending to guests’ needs. The only person who truly helped was Padma. Near the end of our stay, we mentioned the kettle situation to her directly and she immediately took care of it. Her service was the one bright spot in an otherwise disappointing experience. Housekeeping: Housekeeping staff were polite and did a good job throughout our stay, which I appreciated. Noise Levels: Before booking,I saw a review mentioning loud music, and I wasn’t sure how accurate that was. After staying on one of the higher floors and still hearing music clearly at night, I can’t imagine how loud it must be on lower floor

Hotel was pretty run down but was currently undergoing renovation. Stayed for an event in area so was convenient but not up to usual Dubai hotel standards, rather outdated. Staff were friendly and helpful and the spa is definitely worth a visit.

Great and helpful staff, clean rooms and great location.

It was nice and clean. Staff was very friendly.

Great buffet. Clean everywhere though the lady’s bathroom in the lobby was not as well- maintained as everything else. Wonderful service.

Our stay was fantastic, thank you. Our one slight criticism would be that we found it very difficult to find somewhere to sit in the sun on the beach and around the pool. Practically all the sun beds had towels on them but were never occupied.