Saint Martin Kid friendly Holidays

Enjoying the Caribbean is always a crap shoot, Oyster Bay at this time of year was definitely a mix of good and bad. The counter staff was horrible but the bar and cleaning crews were so great!!!! I think this was the first time I have been hung up on in years but the actual staff that did the work were amazing. Poor customer service but great service, if that makes sense. If you want to relax this is the place, if you’re looking for a little action I don’t recommend Oyster Bay at this time of year.

Property and hotel grounds, pool and beach front were beautiful. Rooms were clean but basic. Only one ice machine in each building. Staff very friendly, helpful and accommodating.

The American Breakfast was very good!

I would love to give 5 stars, the resort was nice, clean for the most part and food was good except for at The Mix, which we had to pay an extra $45 per person for as it was not included in our AI package. The resort as a whole was very short staffed which caused all staff to be over worked and most not so friendly. Most staff members never smiled when approached whether it be at checkin or front desk in general, or at all restaurants and bars. There were a few exceptions where certain staff members were very friendly and always took care of us and that was only a few at the Pure Ocean restaurant.

Poolside chairs and amenities were very nice, very nice view. Great location. It's the small things that didn't make it a 4 or 5 star. Staff was mediocre - front desk check in not so friendly, The wifi was terrible in room, our A/C setting didn't work and they made it our responsibility to followup with maintenance, cleaning staff didn't fill up toiletries, and even when proctively asked for later check out, said had to check the day of and then said our room was given out.