Caribbean Kid friendly Holidays

We did have an issue with Christmas Eve dinner reservations. We did not know they were needed until I saw it posted in Facebook. Made a note on Facebook and received a call from Guest Services. Went there spoke to a representative who then got the assistant manager. Her name was Ines. She listened to my concerns as why we were not told during the check in process that certain restaurants were closed on Christmas Eve and that reservations were needed. I told her it was our anniversary and we wanted to go to the steak house but it was closed. We decided to go to the buffet after speaking to people who we met there. They have been to the resort for 5 years at the same time and stated the buffet was excellent. They were right. Ines was there when we went to dinner. She wished us a Happy Anniversary and took off. When we go back to our room she had it decorated with balloons, a heart of rose petals on the bed and Mylar balloons saying Happy Anniversary. She went above and beyond to make our night special. She also called the next day to make sure everything was ok. We truly appreciated what she did for us Thank you Ines for all you did. This is our 2nd time at Majestic and we will be back next Christmas. Everyone from the staff was so friendly and always remembered us when we came in the restaurants or buffet. They remembered what we drank etc. We had a fantastic time

We had a very good week here! Setting is beautiful, and rooms/suites are great for families. Most of the staff spoke good English and were friendly and helpful. The food was good but not great. Property shows some wear/age. The shows were VERY loud at night. I had to sleep with ear plugs. Also, it was hard to find a good margarita!

We didn’t utilize the hot tub!

Clean comfortable rooms. Very attentive staff. Good services and facilities.

Everything was excellent!

The food/buffet situation here is unacceptable. I had to complain several times and nothing was fixed. 45 minutes line for a buffet dinner. When you get in it's hard to get even diet soda to drink because waiter service only for drinks. On New Year's Eve had to wait on a long line to manually book a dinner. No one let you know, you had to figure it on your own. If you didn't book it then you were out of luck for dinner that night. Specialty restaurants were booked only through their app and close out immediately at 9 am. Also very little night time activities for kids made it quite boring and hard to keep my daughter entertained. No seats at the pool or beach unless you pay extra. So what made the trip salvageable: ice cream/coffee at the sweet shop and the workers there were nice. Water slides and water park were clean and well run. Properly made margaritas at the bars. Security was very present and we felt safe. Overall, you could do better for what you pay, and I'd not recommend.

We had a very good week here! Setting is beautiful, and rooms/suites are great for families. Most of the staff spoke good English and were friendly and helpful. The food was good but not great. Property shows some wear/age. The shows were VERY loud at night. I had to sleep with ear plugs. Also, it was hard to find a good margarita!

We didn’t utilize the hot tub!