Krabi Province Kid friendly Holidays

The hotel resort looks nice from the outside. But inside our room, you can tell it’s been used up and needed some TLC. The bathroom towels that we had on the first day had dirt on it. Also the towels were old and faded. Please replace it. The room was big and spacious. On one of the days we had our room made, we got into our room and it smelled like poop. We assumed the house keeper took a poop in our toilet because the lid was down and the smell came from the toilet. Also, our toilet flooded so we had to tell the front desk who apologized. We will not be staying here again even though the beach front view was beautiful.

Good venue, superb views, excellent staff service

Close to the beach, great staff, lovely facilities

all great except you would need to walk for your room, long walk with stairs.

This property has seen better days. As many reviews suggest, the furniture is extremely old, there is mold and cracks everywhere, and in certain areas, a sewage smell. The emerald pool was wonderful, it’s a very quiet hotel off the main road, and staff is great. They only allow one guest room card which can be frustrating but the staff was nice enough to have someone open the door when one of us didn’t have the room card. The gym has never been wiped down before and the breakfast is the absolute worst breakfast I have ever seen. The fruits were laid out and not super fresh, there were a variety of cereals and then the yogurt which was served in a giant blob in huge dishes without a covering, breads and pastries were all the kind that taste look yoga mats, and there was one omelet station but the toppings were sorry looking (dried bacon, onion, cheese, and some tomatoes).

The Not-So-Good: Unfortunately, my check-in experience was disappointing. I had called the hotel the day before to inform them of my 1:00 PM arrival and asked if early check-in was possible—offering to pay extra if needed. They assured me it wouldn’t be a problem, which was especially important as I was traveling with a baby and hoped to settle in before her nap. Additionally, I informed them that we would be arriving by boat at the back entrance and requested assistance with our luggage. They confirmed support would be available, but no one came to help. Despite all these prior arrangements, we were made to wait 2 hour and 40 minutes past the official check-in time of 2:00 PM. Another issue arose with my room booking. I had reserved a different room through Expedia, but upon arrival, I was given something entirely worse, I tried contacting Expedia multiple times, but their customer service was unresponsive and unhelpful. While this appears to be an issue on Expedia’s end, it remains unresolved, and the lack of communication with Expedia mainly The Great: Despite these issues, the hotel itself is a good place, especially for families with children. The staff were kind, the food, and the facilities well-maintained. One standout was Christian Ramírez, one of the hotel directors. Originally from Cuenca, Ecuador—a city known for its highly educated and warm-hearted people—Christian embodies all those qualities and more. His professionalism, attention to detail was superb !