Austria Luxury Holidays

By no mean I’m a negative person but I can say that I have done hospitality for 17 years of my life but sad to say that this hotel does not deserve 4 stars in my books as I have been in two different rooms and both were not up to standard either something with the shower or the basin or the internet or most importantly the left not working, now to the staff im absolutely disappointed %60 of the staff don’t know how to smile or how to greet customers apart from a couple of the them at the reception and definitely the one at bar was absolutely awesome as I enjoyed talking to him he was a pleasant person to talk to, and lastly I have to mention this I had to make a phone call to Australia as I only have the data service so I went to the reception and I was met by alexader shift leader of course no greeting from his side and I asked him to make a phone call he said you can do it from your room I followed his direction twice but it didn’t work and I said let me call from here and I’m happy to pay but he immediately rejected and sent me away, what I want to say now in my whole 17years of hospitality I have never rejected customers request even if I had to travel hours and back to get the issue resolved. Regards

Staff were very friendly. Rooms were well appointed and large. The property had been renovated recently so was very stylish and elegant.

Fantastic stay, great value

There are some important things to know about this hotel. For better or for worse, it is located in a touristy mall area. It has lots of shops, but also lots of people crammed outside your hotel. You will NOT hear crowd noise from your room. The hotel boasts to house two high-class restaurants, that you will need to have formal attire to dine in. I got room service from one and was not impressed. They have a dessert/bakery bar downstairs. They make them for tourists. Honestly it makes it smelly—I never had the baked dessert. The hotel offers a driver to pick you up from the airport!! Do this! It is a long way. Past the mall area, you are a short walk from all major attractions. The Cathedral they advertise to be right outside the hotel... It’s hundreds of years old. The exterior is cool—but the inside is dank, and you could pass on this one..I would stay in the hotel again—but I was initially overwhelmed by crowds (which you get used to), cathedral has a dud interior—but you can walk to other attractions and restaurants 5-10 minutes tops, or right outside the door. I would recommend this hotel to others with caveats.

An amazing place we had a great time.

An amazing place we had a great time.

Staff were very friendly. Rooms were well appointed and large. The property had been renovated recently so was very stylish and elegant.

There are some important things to know about this hotel. For better or for worse, it is located in a touristy mall area. It has lots of shops, but also lots of people crammed outside your hotel. You will NOT hear crowd noise from your room. The hotel boasts to house two high-class restaurants, that you will need to have formal attire to dine in. I got room service from one and was not impressed. They have a dessert/bakery bar downstairs. They make them for tourists. Honestly it makes it smelly—I never had the baked dessert. The hotel offers a driver to pick you up from the airport!! Do this! It is a long way. Past the mall area, you are a short walk from all major attractions. The Cathedral they advertise to be right outside the hotel... It’s hundreds of years old. The exterior is cool—but the inside is dank, and you could pass on this one..I would stay in the hotel again—but I was initially overwhelmed by crowds (which you get used to), cathedral has a dud interior—but you can walk to other attractions and restaurants 5-10 minutes tops, or right outside the door. I would recommend this hotel to others with caveats.

Fantastic stay, great value

Staff were very friendly. Rooms were well appointed and large. The property had been renovated recently so was very stylish and elegant.

There are some important things to know about this hotel. For better or for worse, it is located in a touristy mall area. It has lots of shops, but also lots of people crammed outside your hotel. You will NOT hear crowd noise from your room. The hotel boasts to house two high-class restaurants, that you will need to have formal attire to dine in. I got room service from one and was not impressed. They have a dessert/bakery bar downstairs. They make them for tourists. Honestly it makes it smelly—I never had the baked dessert. The hotel offers a driver to pick you up from the airport!! Do this! It is a long way. Past the mall area, you are a short walk from all major attractions. The Cathedral they advertise to be right outside the hotel... It’s hundreds of years old. The exterior is cool—but the inside is dank, and you could pass on this one..I would stay in the hotel again—but I was initially overwhelmed by crowds (which you get used to), cathedral has a dud interior—but you can walk to other attractions and restaurants 5-10 minutes tops, or right outside the door. I would recommend this hotel to others with caveats.