Turkish Riviera Luxury Holidays

Great hotel, great location. Will 100% be back

Nice

Wonderful staff and great place to be. This was my fourth time there and planning to go next year again.

Unfortunately, I would not recommend it. The service is nowhere near five-star standard. The biggest issue is the staff. Many speak very little English, are often unhelpful, and some have a poor attitude. My five-year-old daughter was repeatedly ignored while waiting patiently for a bottle of water, with adults who joined the queue after her being served first. When I raised this, the staff member became rude instead of apologising, pulled faces, and responded rudely in Turkish. Although I do not speak Turkish, her attitude and body language were very clear. It was completely unacceptable. Another major issue is the constant use of mobile phones by staff. Bar staff, pool staff, reception desks and other employees are frequently scrolling on social media while working, rather than focusing on guests. There is very little customer service—staff rarely greet guests, often walk into lifts ahead of guests, and generally seem uninterested in helping. The facilities are fine, but the service lets this hotel down. In my opinion, this feels much closer to a three-star hotel than a five-star resort.

Nice

Wonderful staff and great place to be. This was my fourth time there and planning to go next year again.

Unfortunately, I would not recommend it. The service is nowhere near five-star standard. The biggest issue is the staff. Many speak very little English, are often unhelpful, and some have a poor attitude. My five-year-old daughter was repeatedly ignored while waiting patiently for a bottle of water, with adults who joined the queue after her being served first. When I raised this, the staff member became rude instead of apologising, pulled faces, and responded rudely in Turkish. Although I do not speak Turkish, her attitude and body language were very clear. It was completely unacceptable. Another major issue is the constant use of mobile phones by staff. Bar staff, pool staff, reception desks and other employees are frequently scrolling on social media while working, rather than focusing on guests. There is very little customer service—staff rarely greet guests, often walk into lifts ahead of guests, and generally seem uninterested in helping. The facilities are fine, but the service lets this hotel down. In my opinion, this feels much closer to a three-star hotel than a five-star resort.

! The Marmara Hotel – A Good Stay with a Few Funny Surprises Overall, I had a very pleasant stay, but there are a few things future guests should know. First, the website is a little misleading. It mentions an airport shuttle, but there isn’t one, so plan your transportation accordingly. Second, the attached SheMall looked like a movie set after everyone had gone home—almost completely empty. Don’t expect a shopping adventure there. Now, let’s talk about the interior design. I’m convinced the woodwork was designed by a framing carpenter who had a little too much coffee that morning. It has a very… “under construction” personality. 😄 The biggest challenge was the bed. The pillows and mattress felt like they came straight from the Stone Age. Sleeping on them was remarkably similar to spending the night on a sheet of OSB plywood. My back and I had a long discussion the next morning! That said, the staff were friendly, the hotel was clean, the location was excellent, and everything else about the stay was very good. With a softer mattress, better pillows, and accurate information about the airport shuttle, this place would be outstanding. I would stay here again—next time I’ll just bring my own pillow!

Wonderful staff and great place to be. This was my fourth time there and planning to go next year again.

We had a wonderful stay at Sherwood Exclusive Lara! The hotel is beautiful, clean, and very well maintained. The staff were friendly, welcoming, and always ready to help. The food was delicious with a great variety of options, and the restaurants and bars offered excellent service. The pools, beach, and entertainment were fantastic, making every day enjoyable for both adults and children. We had little problem with the AC and they solve it. Overall, it was a relaxing and memorable vacation. I would definitely recommend Sherwood Exclusive Lara to anyone looking for a high-quality all-inclusive holiday, and I would love to come back again!