Kennet & Avon Canal Trail Luxury Holidays

Excellent staff and hotel facilities. Close to Farringdon rail tube services just a few mins walk away

Staff was very friendly, room was clean and we had a great stay.

the rooms are spacious and the location is very convenient for me. the staff is really attentive and polite.

Staff were great. However, our room smelt like it had been smoked in. Air conditioning was stuck on heat so had to sleep with the window open by busy high street.

Staff anticipated our every need. Beautiful hotel. Nice bar. Great location

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

Staff anticipated our every need. Beautiful hotel. Nice bar. Great location

Lovely place to stay if you want to be close to attractions

The room was clean, bedding, etc. The floors were aweful squeaky, so we could hear when the folks in the room above us moved around, so between the night owls above us, and our own night visits to the rest room..it wasn't a restful sleep. It's an old historic building and beautiful, but definitely needs tlc in the rooms, and most definitely the floors. The building is unmanned which we did not realize until check in for those who prefer on prem staffing.The hot breakfast was good, but pricey for the serving size provided. Breakfast is served between 8-9:30 as an fyi.The breakfast staff member was amazing and friendly!

Staff was very friendly, room was clean and we had a great stay.

We visit annually McDonalds Spa in Bath for a 3-4 day stay for the past 5 years and has always been amazing. This time was very different, my daughter went for a shower at 10 pm but there was no hot water, no phone in the room, so used mobile to call reception, tried 3 times no answer. Hot water was fixed next day. Both twin beds needed to be remade due to the insert being only a single in a double cover and was all on one side that was tucked under the bed, again tried to call reception no answer. Housekeeping was lacking due bed issue and non replacement of tea & sugar and not taking away dirty dishes of general wiping done of areas. There seemed less staff and spa staff are contracted rather than employed by the hotel. Spa experience was no as special as usual. My daughter had reaction on her skin after advising that she has sensitive skin, but uses the Rose Elemis products these were not used.

It was OK. Staff were nice but we arrived earlier than scheduled and asked to leave our luggage so we could go out until check-in time. They charged about 3/piece - this was the first time I have to pay at a place where stay at. not the most welcoming feeling.

Everyone was very kind and helpful. Very clean and organized and roomy. Will definitely come back!!!!