Kennet & Avon Canal Trail Luxury Holidays

The hotel is in a below average area with no near-by supermarkets and restaurants. It takes over an hour to get to London city center. The breakfast was fine. However, one day both coffee machines were broken down and the rest of the days only one of them was working. Prior to arrival by 1 week, we tried to reach out to the hotel by phone and messages through Expedia portal with no response from them. With Expedia help, it took them a week to get a response from the hotel. The positive side was their staff was nice. We will not stay there again.

The room was impeccable and the staff were incredible. Any request were taken care of immediately and I will definitely be back. The location was top notch.

The bath tub was not working and we were not told on checkin. They said it had been broken for some time. They did not offer us a new room. They seemed short staffed at breakfast. We got just 2 towels and one small towel. We got more but then next day only got 2. They got the breakfast order wrong each day. This hotel is normally much better.

The room was delightful and the front desk staff couldn’t be more helpful. The dining room knocked a star off my rating. Breakfast appeared to be operated by people who never had such a meal. Coffee and you want milk? Toast and you want butter? Toaster only works on one side of the slice. Eggs, avocado, smoked salmon never met before arriving on the plate; no salt or pepper, lemon or a sprig of dill or some other herb. Plain food it is and at a price!

Great Location. nice room

Room and staff were amazing

The room was delightful and the front desk staff couldn’t be more helpful. The dining room knocked a star off my rating. Breakfast appeared to be operated by people who never had such a meal. Coffee and you want milk? Toast and you want butter? Toaster only works on one side of the slice. Eggs, avocado, smoked salmon never met before arriving on the plate; no salt or pepper, lemon or a sprig of dill or some other herb. Plain food it is and at a price!

Lovely hotel, very comfy bed, spacious room, air con, helpful staff!

The hotel is in a below average area with no near-by supermarkets and restaurants. It takes over an hour to get to London city center. The breakfast was fine. However, one day both coffee machines were broken down and the rest of the days only one of them was working. Prior to arrival by 1 week, we tried to reach out to the hotel by phone and messages through Expedia portal with no response from them. With Expedia help, it took them a week to get a response from the hotel. The positive side was their staff was nice. We will not stay there again.

The room was impeccable and the staff were incredible. Any request were taken care of immediately and I will definitely be back. The location was top notch.

Lovely room, very comfortable bed and bedding. Bathroom was spotless, great MB toiletries. Helpful staff.

The staff were very nice,the room was very small no room to open wardrobe,or go past the other person.we expected there to be hand wash ,shower gel,shampoo. There was only half a toilet roll.the furniture was very worn.But for the price and the convenience of being so close to Paddington station good.Its was ok for a night stay but could not stay in the room for longer.

The room was impeccable and the staff were incredible. Any request were taken care of immediately and I will definitely be back. The location was top notch.

Lovely room, very comfortable bed and bedding. Bathroom was spotless, great MB toiletries. Helpful staff.