Quebec Pet-friendly Holidays

The hotel has a front gate which gave some feeling of security. The hotel is very noisy with kids using the pool area screaming when we arrived in the evening. The front attendant was helpful however we booked two rooms, one had to be changed 3 times due the shower backing up and both reserved rooms were dirty. We were told the bar was open until 11pm and kitchen served to 10pm. Our first night the bar attendant was rude and irritated when we arrive at 9:45pm asking for food and was rude, I was embarrassed by the treatment we received. Worst experience I have ever had at this hotel or hotel any ever. The next night we went down for a late drink and was told the bar closes early if business is slow. Frankly it should not be advertised as having amenities the hotel cannot service. I thought possibly the poor experience maybe because I used Expedia to book and other previous bookings were made directly with the hotel. That being said i felt it was inexcusable and that the means of booking cannot explain the poor customer experience. This used to be my hotel of choice when in Montreal and recommending to others. Tim for change,

Fantastic location in the heart of Old Montreal. Staff is extremely helpful and the room was truly amazing. Very large in both room (bed and large seating) as well as bath (shower and large tub).

Good place to stay with family. The hotel building is a little bit old, but the room is very clean. Close to Central train station.