Rio de Janeiro Pet-friendly Holidays

First let me start by saying the room service was extremely fast. The room had a damp smell to it that would not leave even after room service. We stayed for 7 days and 2 if the days the rooms air conditioning was my working. When asked for the front desk to send someone they didn't send anyone the first night so we were a bit warm. Rio is normally around 90 degrees so we required air in our room. We aren't used to the extreme heat. Our room was 80 degrees. They did however resolve the issue. The hotel did not provide water to the guest and everything was at cost except the breakfast. Breakfast was just okay, I was able to find something to eat but my wife had a harder time and we ended up going to the mall in the morning to grab food to eat. So, they get a 3 star from us.

Everyone was super nice and I loved the security in front of the building. Made me feel safe.

I was honestly expecting more from the Grand Hiyatt Rio. The only reason I’m giving 3 stars is because the staff was extremely polite and accommodating. We originally booked an ocean front room but they placed us on the 2nd floor next to the highway. It was so loud - my partner and I could not sleep at all. We ended up switching to an Ocean view instead which was much better but the online photos of both rooms were misleading. Beware of this when choosing your room type. Unfortunately, both rooms we occupied had a slight scent of mold that my partner and I noticed immediately. This is ultimately why I will not be booking again. I’m fine spending a large amount of money for a luxury experience but this stay fell short of “Grand”.

I was honestly expecting more from the Grand Hiyatt Rio. The only reason I’m giving 3 stars is because the staff was extremely polite and accommodating. We originally booked an ocean front room but they placed us on the 2nd floor next to the highway. It was so loud - my partner and I could not sleep at all. We ended up switching to an Ocean view instead which was much better but the online photos of both rooms were misleading. Beware of this when choosing your room type. Unfortunately, both rooms we occupied had a slight scent of mold that my partner and I noticed immediately. This is ultimately why I will not be booking again. I’m fine spending a large amount of money for a luxury experience but this stay fell short of “Grand”.

Everyone was super nice and I loved the security in front of the building. Made me feel safe.