Great Barrier Reef Pet-friendly Holidays

The staff was very helpful and friendly and gave us good suggestions. The hotel rooms however requires refurbishment. Additionally I had to pay tourist for my 9 year old daughter which I later found out that should not had been the case.

Great location, modern conveniences, and excellent staff

The room was clean. It was a little small for a "suite".

The ice machine on our floor was inoperable and I asked for access to another floor so I could use their ice machine. I was initially told that I would be given access to another floor but just had to go to the front desk to ask for my key card to be re-keyed. But when I did that, I was given a different answer that all ice machines on all 56 floors of the hotel were not working. That seems very hard to believe. What the front desk told us was that we had to go to the coffee shop and ask them for Ice to fill our bucket. We had to do that several times in our three day stay. To me that seems ridiculous and they clearly were not being honest with us. Why would they turn off all ice machines on all 56 floors in the hotel? plus people staying in hotels need ice, to make drinks in the room or for ice chests to keep food from spoiling. In other respects, the hotel was good, but I consider this ice issue to be both a failure of the facility and also the service quality. A hotel that is supposed to be 4.5. Stars should have working ice machines. Even a motel 6 has working ice machines.

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

Clean was no good .

Everything is on a higher scale at this place. Top notch service and staff. Very welcoming environment.

Loved the hotel and service. Great views!!

Clean was no good .

It was a great stay, 6 family members were with me. Breakfast buffet was very impressive!

I really enjoyed the time I spent at this hotel, I highly recommend this place, my first time in NY and I loved it

The staff was very helpful and friendly and gave us good suggestions. The hotel rooms however requires refurbishment. Additionally I had to pay tourist for my 9 year old daughter which I later found out that should not had been the case.

Clean room and friendly staff.

Very nice and perfect location with reasonable prices, will stay again