Summerland Key Pet-friendly Holidays

The room was very clean. The restaurant had the best tuna tacos

Average hotel. Noticed few things during our stay. - The staff outside the hotel is "valet only" staff. Don't expect anyone to help you with your bags. - One day, our room was not made up. Looks like they are "scheduled". Not sure if they do it daily by default. - Zero sound-proof. We heard literally everything our room neighbors said. - We didn't rent a car but if you do, expect a front parking of just 4-5 cars. So, don't take a car with you. - No late checkout available. Good things. - The pool is good.

The room and the property itself were amazing, beautiful and convenient but the staff was SO RUDE each day of our stay I don’t think we had a single positive interaction with a staff member. This was such a bummer because we really liked the place but due to the terrible customer service we will not be returning.

We were very satisfied with the hospitality at this hotel. The staff is friendly and attentive, and the front desk team is always ready to help. I would especially like to highlight the breakfast — we prepaid for breakfast when booking the room, and it was an excellent decision. Breakfast is served at the neighboring restaurant, Orange Blossom, and it is truly delicious. I definitely recommend adding breakfast when making your reservation. Housekeeping was provided daily, and the beds were always neatly made. The only minor downside was that at first we received very small bottles of bathroom amenities — only one of each type for two adults and two children. However, after contacting the front desk, the issue was immediately resolved, and additional amenities were brought to our room. Everything else was a big plus: a wonderful rooftop pool with a city view, as well as a private beach area with loungers and towels — a huge advantage and a rare feature for South Beach. Overall, this is a very pleasant hotel with good service and an excellent location. We would be happy to stay here again.

The staff and rooms were fabulous. The Front Desk and the Management were wonderful to work with and very accommodating! We were celebrating our 40th Anniversary, and all the pre-arranged flowers, fruit, champagne were taken care of perfectly.

Greta hotel, excellent service!