Ponza Ski Holidays

Stayed at the hotel for a full week. On arrival our room wasn’t ready, even though a number of messages to request a twin room was sent and acknowledged. The room was so dark, no natural light. I asked to move rooms the reception staff was so rude and did not help to resolve our request. Lights bulbs were not working, three of them. Which didn’t help - no natural light either. It was like staying in a cave. See the pictures. One day our room wasn’t serviced by 6pm. I asked reception to resolve and no apology was given. I was made to feel that I was the problem. Breakfast was good but was never offered coffee. We did have an excellent experience on the rooftop bar. Staff very friendly especially the man with milo the dog. He is a real asset to the hotel. Tapas food was perfect. A massive plus is the location. Very easy walking distance to most of the tourist attractions.

The staff, the location, the cleanliness… everything

We pretty much likes everything about the property. My wife and I travel a lot and normally go to very good hotels which are bigger, but we wanted to try a boutique hotel this time and it did not disappoint. We stayed for 6 nights. For starters, their people are wonderful, with a special shout out to Martina at the front desk and the young lady that runs the breakfast (we should know her name). The location is great, the hotel is in great condition. We stayed in a junior suite and it was a really good size. We tend to be on the picky side, and honestly we can’t find anything bad to say. Keep it up!

Beautiful hotel in a great area.

The staff were very welcoming and helpful

Beautiful hotel in a great area.

The staff, the location, the cleanliness… everything

Good hotel Friendly staff especially Rocco

Stayed at the hotel for a full week. On arrival our room wasn’t ready, even though a number of messages to request a twin room was sent and acknowledged. The room was so dark, no natural light. I asked to move rooms the reception staff was so rude and did not help to resolve our request. Lights bulbs were not working, three of them. Which didn’t help - no natural light either. It was like staying in a cave. See the pictures. One day our room wasn’t serviced by 6pm. I asked reception to resolve and no apology was given. I was made to feel that I was the problem. Breakfast was good but was never offered coffee. We did have an excellent experience on the rooftop bar. Staff very friendly especially the man with milo the dog. He is a real asset to the hotel. Tapas food was perfect. A massive plus is the location. Very easy walking distance to most of the tourist attractions.

Good hotel Friendly staff especially Rocco

Beautiful hotel in a great area.

The room is in excellent condition, clean and a very comfortable bed. Super convenient since it’s 2 blocks away from the Termini. Plus, the owner answers your questions very quickly and all these details make your visit a very enjoyable experience.

The room was really nice and checkin went quick and smoothly, but the attendance of the personnel was horrible. As hotel guests, we have not been allowed to sit outside without ordering food and staff inside has been unwelcoming. We do not know if this was the case because of language barriers (most did not speak English), because we did not order food or it is just common to provide worse service than in any other country or hotel where we have ever been - and we are coming from a country, which indeed has the reputation of "bad service" (Germany).

We loved the staff, the recommendations, the beautiful neighborhood, wonderful breakfasts, relaxing terrace, and beautiful rooms!