Yagong Island Ski Holidays

Our room had 2 windows that were close to the ceiling. It felt very dark. We stayed 2 nights but I would t stay more than that in those rooms. I’m assuming only the 5th floor rooms were like that. The rest was great

Glorious property, 3-Star food, 5-star service.

Property and staff were fantastic, buffet was delicious but Linda pricy for someone who’s not eating more than the necessary. Amenities were ok, pool is small for the amount of people at the hotel; if you lucky the beach would be clean and you can enjoy the beach. Other than that is an okay location for relaxing.

Glorious property, 3-Star food, 5-star service.

I had a wonderful stay at this hotel. The property was well maintained, the rooms were spacious and spotless, and the staff provided outstanding customer service.

Staff goes above and beyond to help guests. Every single aspect of the hotel was excellent. We plan to stay there again.

Tout était très propre et bien entretenu, le personnel était courtois. le bar déjeuner était très bon. Il manque seulement un stationnement pour que cet hôtel soit parfait.

The front staff are not helpful at all. When I came to check in, it took 45 minutes for my turn and there was only 1 person in front of me when I got there. But only one staff member working the front desk. Unacceptable for a hotel of that size. I also asked for house keeping to be don't everyday. I made sure to remove the do not disturb sign so my room wasn't missed. It was missed 2 out of the 6 days i stayed there. I called for towels on one of the days that house keeping wasn't done, and after 1.5 hours. And 3 calls later, no one came up with towels which was frustrating because I kept getting the run around and ended up leaving my children alone sleeping in the room to go to the front desk and get towels that should have been their job to restock in my room. And the cherry on top of this very average stay, was the pool was not available to use during our stay. There was NOTHING stated online that the pool was out of service. That is something you should be telling people before they book a hotel with you guys expecting to use the pool. And I know you guys offer for guest to go to other hotels and use their pool pools, which is not really ideal for somebody with little kids who doesn't want to leave the hotel. It was more of a hassle than anything and absolutely no help to go to another pool. Do better and tell guest that the pool is not in service before people actually book with you only to find out when we get there.