4 Star Hotels in Tay Yen Tu Nature Reserve, Bac Ninh Province

"I was scammed. They told us the swimming pools and spa were included. On arrival this was not the case and we had to pay €80 more, almost the price of the apartment. We had a really long discussion and she was threatening us to cancel the accommodation."

"New complex with a lot going for it. But it is open too soon. Finishes are below par, facilities not open - beach has no sand, although brochures show it as a feature 'close to beach' hence misleading, Spa not open. And the staff need some training and English language improvement. While they were incredibly attentive, it was quite annoying being asked every time they passed you "how is your stay with us, anything we can do" when all you want to do is relax."