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"El personal: todos allí son muy amables, amigables y acogedores. Además, la señorita Anna, una de las recepcionistas, es muy bonita y fue de gran ayuda para una viajera sola como yo, con su entusiasmo por compartir información detallada sobre recomendaciones de restaurantes locales y algunos lugares turísticos cercanos. El gerente, el Sr. Alex, también fue considerado, me permitió hacer el check-in temprano y había un desayuno gratis cuando llegué."

"This is one of the best boutique hotels I have ever stayed. The hotel is of beautiful French colonial style and in the heart of old town, very convenient to go anywhere with lots of good restaurants within walking distance. The staff is friendly and very helpful. When you check in, you literally go through a whole orientation of the hotel and neighborhood. They really treat you like royalties, the level that you don’t often even get from the five star international brands. Highly recommend this hotel. Will definitely come back and stay here. Also, highly recommend using the hotel arranged airport car service. It saves you a lot of time and hassle."

"The staff were very friendly and spoke English well.. our room had a balcony window but there wasnt much of a view. The toilet was small and the door creaked loudly when closing. Breakfast was a short walk away at another hotel. However for the price paid, it was ok"

"The room is great, as were the breakfast, spa and facilities."

"The staff were amazing! So helpful"

"Cannot rate staff highly enough. Exceeded expectations. Beautiful kind people. Clean rooms. Excellent buffet breakfast to start your day. Fantastic central spot."

"Great place to stay when in Hanoi. Very conveniently located. Service is standout. Polite and attentive. "

"I had an amazing stay at this hotel! The breakfast was a highlight, with a hot main course option where I could choose between different egg styles or a delicious pho and both are fantastic. The staff were incredibly friendly and professional, and I really appreciated how well they spoke English, which made communication a breeze. Their service was top-notch from start to finish, making my stay even more enjoyable. Highly recommend this place for anyone looking for a comfortable and welcoming experience! "

"Everything about this hotel is fabulous."