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"This was my third stay at Solaria, and once again the level of customer service was exceptional — just as great as my first stay and remarkably consistent over time. The team truly sets this hotel apart. I would like to sincerely thank Grace, Ryan, Tamila, Lily, Theresa, and Ms. Ling for their attentive, professional, and genuinely caring service throughout our stay. Everyone went above and beyond to ensure that every detail was handled smoothly and thoughtfully. A very special thank you to Grace, who went truly above and beyond in assisting us with transportation coordination and even arranging delivery of critical ID cards to Ninh Binh after we had already checked out — more than 24 hours later. This level of follow-through and care is a strong testament to Solaria’s outstanding concierge and customer service culture. It is rare to find a hotel that maintains such high standards of service across multiple stays. Solaria continues to deliver a consistently excellent experience, and I would confidently recommend this hotel to anyone looking for reliability, professionalism, and genuine hospitality in Hanoi."

"Staff all are very nice"

"Great staff, great location, great amenities! Clean hotel with a delicious breakfast buffet. The balcony was awesome to see the motorbikes cursing down the street. Comfortable bed, and cool little sitting area to unwind after a long day of exploring. "

"L'Hotel du Lac was a real gem of a hotel in the old town Hanoi. Very close to super good restaurants and other attractions. The staff, tha includes every single soul that works at the hotel was super friendly and made sure you were comfortabke and happy. The rooms were very clean and well equipped. Now to the breakfast, this was he other highlight besides the room, a' la carte' and buffet included in the room, fantastic. Highly recommended!!"

"Great breakfast, good size clean rooms, great staff and good area for activity, good food and shopping nearby "

"Room was spotless everyday. They actually make up the bed and place fresh towels everyday. Fresh flowers are also in the room."

"Great hotel and service!"

"Room was great. Staff were extremely accommodating. I booked the room minutes before arriving because the hotel prior catfished me and they were so helpful when I arrived extremely frantic. This hotel the photos look just like the rooms and the staff go above and beyond. Definitely recommend this hotel"

"Great hotel"