Faultless guest service is the hallmark of every 5-star hotel in Captiva. From the moment you enter the lobby, staff cater to your every whim, whether answering room service calls 24/7 or providing in-room massage treatments. Plus, hotels have to offer superior conveniences to be eligible for a 5-star rating. These can include deluxe baths, an on-site spa, swimming pools, gastronomic kitchens and knowledgeable concierge.