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"I liked the falling waters in the swimming pool. I did not like being charged over $ 100 upon arrival, after I had already paid the entire bill. The front lady said that the fee was for taxes and parking. However, it wasn't easy to find a parking spot due to people parking in the hotel's parking lot who were not staying at the hotel. "

"Cute retro look. Easy access to parks using their shuttle system. "

"I spent two days here and I really liked my stay. Most people I asked questions to were very helpful. The resort is clean, relaxing and beautiful. The only thing I would suggest is some of the staff in the market are not friendly and don’t seem to want to assist when you have a question. They weren’t even busy and it seemed like I was bothering them. There is one lady with blonde hair and as I was leaving she was so kind and helpful. I wish I got her name she was so kind. Overall my review is good I just wanted to share because I’m a manager myself and we know how important customer service. I would definitely try again. Thank you "

"It’s was a great family friendly experience. We had the 3 bedroom condo. It was clean and comfortable. "

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"This property was amazing! Loved the surrounding areas! "

"Very nice hotel , right at Universal Studios. Great pool area and all staff was nice and friendly. "

"The staff here was incredible. They were very accommodating. I asked one night if they would look after my sunglasses while I went downtown and they obliged. Then I asked if I could move my checkout time by one hour and they didn’t hesitate to accommodate that request either. The hotel restaurant comp’d me a free desert for my birthday which was special."

"The hotel was really nice!"