Faultless guest service is at the heart of every 5-star hotel in Naberezhnye Chelny. From the instant you arrive, staff are at your beck and call, whether offering luggage assistance and storage or providing in-room beauty treatments. Also, hotels must feature superior amenities to be eligible for a 5-star rating. These can include luxury baths, spas or saunas, swimming pools, gastronomic kitchens and knowledgeable concierge.