2 bars/lounges, poolside bar

Reviews of Pullman Abidjan

4 out of 5
Pullman Abidjan
Rue Abdoulaye Fadiga, 01 BP 2185, Abidjan

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 124 reviews" "
Rating 8 - Good. 35 out of 124 reviews" "
Rating 6 - Okay. 18 out of 124 reviews" "
Rating 4 - Poor. 15 out of 124 reviews" "
Rating 2 - Terrible. 11 out of 124 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Chiemezie

Just an average hotel
Stayed 2 nights in Feb 2024
Response from Eddy on 18 Mar 2024
Dear Guest,Thank you for this feedback, which shows your interest in the Pullman Abidjan. Your satisfaction remains the priority of the entire team, and we will do everything in our power to move up the slope from the average level to the superior level. Your opinion is very valuable to us as it enables us to improve.See you soon,Yours sincerely

6/10 Okay

Yuletide

The property was just ok no special attraction to it
Stayed 1 night in Feb 2024
Response from Eddy on 18 Mar 2024
Dear Guest,Thank you for your kind words about Pullman Abidjan. Your satisfaction remains the priority of the entire team, who work day in, day out to achieve this.We hope to see you soon,Yours sincerelyEdwige GNALEGAGuest Experience Manager

10/10 Excellent

Samad

Stayed 2 nights in Feb 2024
Response from Eddy on 25 Mar 2024
Cher client,Nous vous remercions pour cette belle notation. Et vous servir fut un réel plaisir.A très bientôt pour une autre belle expérienceSincèrement,Edwige GNALEGAGuest Experience Manager

10/10 Excellent

Ange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eddy on 18 Mar 2024
Cher Ange,A travers cette belle notation, nous percevons que votre séjour a été très satisfaisant.Sachez que toute notre équipe travail de jour en jour afin de faire vivre une expérience unique à tous nos clients.Nous vous disons merci pour ce feedback et espérons vous revoir très bientôtSincèrement,Edwige GNALEGAGuest Experience Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Business trip
4 day business trip
Stayed 4 nights in Oct 2023

2/10 Terrible

Oluwatosin

Property cancelled the reservation and refund was not given back
Stayed 8 nights in Sep 2023

10/10 Excellent

Radhouane

Stayed 1 night in May 2023
Response from Trésor on 15 Jul 2023
Bonjour cher client.Nous vous remercions d'avoir pris le temps de nous écrire. En espérant que votre expérience s'est bien passé dans notre établissement.Cordialement

8/10 Good

Drissa

Liked: Cleanliness, staff & service, property conditions & facilities
This property is okay, but can be over priced.
Stayed 2 nights in Apr 2023

10/10 Excellent

Oumou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff! great spa and massage! I miss it already
Stayed 10 nights in Mar 2023

8/10 Good

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family experience. Highly recommended.
Stayed 2 nights in Jan 2023
Response from Stephane Jamin, General Manager, Pullman Abidjan on 27 Jan 2023
Dear Mr Michel,We are delighted to read your comments after your stay at the Pullman Abidjan. Thank you for your feedback on the experience and your appreciation of the hotel, we will share your comments with our staff to keep motivating them.Once more thank you for your return and we hope to welcome you soon.

8/10 Good

hanan

Stayed 4 nights in Nov 2022

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ок
Stayed 3 nights in Sep 2022
Response from Trésor on 29 Sept 2022
Cher client,Nous vous remercions pour votre message ainsi que la note. Nous partagerons avec notre équipe.Cordialement

2/10 Terrible

Tiffany

Stayed 3 nights in Apr 2022

8/10 Good

ABDOULAYE

Stayed 3 nights in Feb 2022

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2022

6/10 Okay

Hernan, Aventura

Business traveller
Disliked: Staff & service, amenities
Hotel employees never had a direct answer for any question, always calling second person or a third one in many occasions. No restaurantes at all in the area to eat outside the hotel. Prices for food inside the hotel are very high but no other option to eat unless getting on a taxi.
Stayed 2 nights in Dec 2021

4/10 Poor

Fortune

Business traveller
Disliked: Property conditions & facilities, room comfort
Overpriced
Stayed 3 nights in Nov 2021

6/10 Okay

Mansour

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

6/10 Okay

Ofer

Stayed 1 night in Jul 2021

8/10 Good

Bouna

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a excellent hotel
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
No commant. All is ok for me. Good standing and so ...
Stayed 4 nights in Mar 2021

2/10 Terrible

Guray

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not again
Once I checked into the hotel I was charged more than what it was supposed to me. A significant amount of difference. I contacted hotels.com. They said they can’t reach them, and wasn’t helpful. They said they will reach me in 24 hours and heard nothing. Spent an hour to figure it out in the lobby and gave up.
Stayed 5 nights in Feb 2021

2/10 Terrible

khaldoun, lebanon

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Oct 2020
Response from LYNDA on 28 Oct 2020
Cher Monsieur Khaldoun, Nous tenons à vous remercier d'avoir pris le temps de nous évaluer suite à votre séjour parmi nous. Les retours de nos clients sont importants car nous permettent de mieux orienter nos différentes actions d'amélioration. Nous sommes vraiment navrés que votre séjour n'ait pas été à la hauteur de vos attentes. Soyez en rassuré que nous essayerons d'améliorer nos services afin d'assurer une satisfaction totale à nos clients. Nous espérons vous revoir très prochainement afin de vous faire vivre une expérience inoubliable. Bien cordialement, LYNDA RELATION CLIENTELE

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from RELATION CLIENTELE on 8 Sept 2020
Nous tenons à vous remercier d'avoir pris le temps de laisser un commentaire suite à votre séjour au Pullman Abidjan. Nous sommes ravis que l'accueil vous ait séduit. Nous espérons vous revoir très prochainement . Cordialement

6/10 Okay

Sheikh Bassirou

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room service is very poor and terrible.
Stayed 1 night in Jul 2020
Response from GUEST RELATION on 8 Sept 2020
Dear Sir Bassirou, Thank you for taking the time to share about your stay with us.Our quality of service is our priority and I am therefore truly disappointed to read that your experience with the Room Service was bad. Your comments have been shared with the department heads and all staff concerned. Appropriate actions will be taken to provide the best in service. I look forward to welcoming you back very soon and have the opportunity to better serve you. Sincerely,

10/10 Excellent

Ti

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Probably the best in Abidjan.
Excellent hotel and excellent staff at best location in Abidjan. Only the pool need some better filter and cleaning system so people can actually use it.
Stayed 2 nights in Feb 2020
Response from Your stay at the Pullman Abidjan on 3 Mar 2020
Dear Guest, We cannot thank you enough for this review regarding your recent stay at the Pullman Pullman Abidjan. Glad to read that your overall experience was a success and that you enjoyed your stay with us. We certainly look forward to many more stays over time. Sincerely, Charlotte Rossi Guest Relation Manager

8/10 Good

Amarendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean hotel with reasonable service.
Stayed 3 nights in Feb 2020
Response from Your say at the Pullman Abidjan on 3 Mar 2020
Dear Guest, Thank you so much for your kindness in writing such a favorable review on us. We couldn't be happier that you enjoyed our service ! Compliments are always a great encouragement for all the team You are always welcome at the Pullman Abidjan ! Sincerely, Charlote ROSSI Guest Relation Manager

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay, rooms are comfortable and very trendy chic! Breakfast had lots of options and the staff were very helpful.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and welcoming staff who goes above and beyond.
Stayed 4 nights in Feb 2020
Response from YOUR STAY AT THE PULLMAN ABIDJAN on 12 Feb 2020
Dear Guest, We cannot thank you enough for this review regarding your recent stay at the Pullman Pullman Abidjan. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting ! We certainly look forward to many more stays over time. Sincerely, Charlotte Rossi Guest Relation Manager ,

8/10 Good

S Yolande

Stayed 3 nights in Jan 2020

4/10 Poor

Atef

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad Experience
It was my second stay in Two weeks in Pullman after the unprofessional behaviour of Ms Sarah commercial staff and after the apologize of her boss i decided to book again maybe things gonna change but unfortunately i had meet Ms. Sarah twice face to face she ignored me even no "welcome" as guest in a check in, in my first day i left my room around 1pm i came back morning time next day and in my surprise no "room makeup" and the receptionist suggested to give me another room which was inappropriate at that time i went to the given room just took towels and water and returned back to my room, second night i was in my room at 1am and my neighbor was enjoying his fiesta with so high music at the point that i thought that Pullman has nightclub above my room i called the front desk to check but nothing done till 4am. Third day i invited a couple of friends to share lunch in the terrace we received first waiter 15 minutes later order taken after my request 37 minutes later with two different staff and each did the same work without any endorsement. Pullman is a big name with many services problem and unqualified staff.
Stayed 4 nights in Dec 2019
Response from Your stay at the Pullman Abidjan on 5 Mar 2020
Dear Guest, Thank you for taking the time to share about your stay with us.. Our quality of service is our priority and I am therefore truly disappointed to read that your experience at the breakfast was bad. Your comments have been shared with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in service. I look forward to welcoming you back very soon and have the opportunity to better serve you. Sincerely, Charlotte Rossi Guest Relation Manage

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel Physically but service needs improvemen
Did not initially have the sweet I booked and then tried to convince me that a smaller was was in fact an "upgrade".
Stayed 6 nights in Dec 2019
Response from Your stay at the Pullman Abidjan on 31 Jan 2020
Dear Guest, Thank you very much for taking the time to tell us about your experience. I am sorry about the experience you mentionned regarding the room that you have booked. Please allow me to express our sincerest apolo-gies. Please if you can send me an e mail at h1146-gr@accor.com, so i can make up for this bad experience. Please give us a chance to really make up for this experience that did not met your expectations. Sincerely, Charlotte ROSSI Guest Relation Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
i didn't like the fact that they didn't go by expedia rate and also didn't refund the day i didnt sleep
Stayed 2 nights in Dec 2019
Response from Your stay at the Pullman Abidjan on 31 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Abidjan. We lament that your experience did not meet your expectations; our sincerest apologies to this. At Pullman Abidjan, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It would be very much appreciated if you could kindly elaborate more your concern so we can address the issues and make sure that your next stay with us will go smoothly. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly contact us directly at h1146-gr@accor.com for your future reservations and we will be happy to take care of you. Thank you. Kind Regards, Charlotte Rossi Guest Relation Manager

10/10 Excellent

JUNGJUNE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from YOUR STAY AT THE PULLMAN ABIDJAN on 3 Dec 2019
Dear Guest, Thank you for feedback. We hope to welcome you back very soon at the Pullman Abidjan ! Best reagards, Charlotte GUEST RELATION MANAGER

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from CHARLOTTE on 5 Dec 2019
Cher(e) Client(e), Merci à vous d'avoir pris le temps de nous évaluer suite à votre séjour au Pullman Abidjan ! Nous espérons avoir l'opportunité de vous accueillir de nouveau parmi nous ! Sincèrement, Charlotte Responsable Relations Clients

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Great hotel and friendly staff! Beautiful hotel right next to everything.
Stayed 13 nights in Sep 2019
Response from Trésor on 14 Oct 2019
Dear Guest, we thank you for your stay at Pullman Abidjan. we thank everything was good. we hope to welcome to you for the next stay. best regards

10/10 Excellent

Tyepi, abidjan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is super nice. The only thing is I couldn’t get The suite with the view. Other than that everything went well. The place is a must be.
Stayed 1 night in Sep 2019
Response from Trésor on 6 Oct 2019
Dear guest, we thank you for your stay in our hotel. we surely give the suite with the view for the next stay. you could send an email before: h1146-gr1@accor.com Best regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Trésor on 8 Oct 2019
bonjour cher client, nous vous remercions pour avoir choisi notre établissement pour votre séjour. nous apprécions votre notre qui justifie la qualité de nos services et sommes impatients de vous accueillir le prochain séjour. cordialemen

10/10 Excellent

Busytraveler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the Pullman is a very nice hotel. The staff is very polite. The only negative is the cost of the food.
Stayed 9 nights in Jul 2019
Response from Charlotte ROSSI, Guest Relation Manager on 4 Sept 2019
Dear Guest, Thank you for taking the time to share your recent experience at Pullman Abidjan ! Be sure that I will share your comment with our team, and I am sure that this feedback will serve as an encouragement for all of them. We took note of your concern regarding the cost of the food and forward it to our Food and Beverage Manager. We would be honored to welcome you again soon at Pullman Abidjan. Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Trésor on 8 Oct 2019
bonjour cher client, Nous avons été ravi de vous compter parmi nos illustres invités. cordialement

2/10 Terrible

xinqiang

Disliked: Cleanliness, staff & service
unprofessional staff made mistakes for bill
the reception staff are not profession as they should be, when check out, they made huge mistake for the credit card pay bill, the bill should be 36 000 XOF, but they put 360 000 XOF, then, I found another faute, they put one meal that I did not take in the bill.
Stayed 5 nights in Jul 2019
Response from Trésor on 29 Jul 2019
Dear Guest, we thenk you for your stay in Pullman Hotel. We also apologizes for any inconviences happened during your stay. Did you get your money back on your credit card?

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best bed that I slept in of my entire life. I came back just for that... and because of the rest such as the breakfast, the view, the service....
Stayed 4 nights in Jul 2019
Response from Trésor on 29 Jul 2019
Dear guest, we thanks you for your message and your stay in our hotel we appreciate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Trésor on 13 Jul 2019
bonjour cher client. Nous vous remercions pour votre commentaire. Nous sommes impatients de vous accueillir au prochain séjour. Cordialement.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Abidjan
Great hotel in Abidjan, very nice decor. The rooms and bed were very comfortable. Front desk and restaurant staff were friendly and helpful. The only odd thing was the entire hotel didn't have a international converter to borrow. Really recommend this hotel if you are in Abidjan
Stayed 4 nights in Jun 2019
Response from Trésor on 11 Jun 2019
Dear guest, we thank you for your comment.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Tresor on 13 Jun 2019
bonjour monsieur. je vous remercie pour votre email. nous vous attendons pour votre prochain séjour. cordialement.

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2019
Response from Trésor on 3 May 2019
bonjour cher client, nous serions bien heureux de connaitre le contenu de votre commentaire afin d'apporter une réponse adaptée. cordialement

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great recently renovated hotel in Abidjan
Stay was great. The hotel has been recently renovated, so don't rely on reviews that are 2 or 3 years old. Beds are modern with great wifi availability and the breakfast buffet was very good. Overall location is good, with various restaurants at 5-10 minute walking distance for dinner or lunch.
Stayed 4 nights in Apr 2019
Response from Trésor on 30 Apr 2019
Dear Guest, we highly appreciate your message. we thanks you and will welcome to you for the next stay. best regards