Property entrance

Reviews of BON Hotel Abuja

4 out of 5
BON Hotel Abuja
3 Negro Crescent, Maitama, Abuja

Reviews

9.0

Wonderful

Rating 10 - Excellent. 22 out of 31 reviews" "
Rating 8 - Good. 2 out of 31 reviews" "
Rating 6 - Okay. 6 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Chidi

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Obinna

Liked: Cleanliness, staff & service, property conditions & facilities
Superb
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel choice
The staff were really very helpful and friendly. My only issue was with the hot water, but it could be I didn’t know how to operate it.
Stayed 1 night in Jan 2024

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean with friendly and well trained personnel
Stayed 2 nights in Aug 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel
Stayed 4 nights in Oct 2023

8/10 Good

OBINNA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel. Professional staff, safe location
Stayed 1 night in Sep 2023

10/10 Excellent

Chiemena

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waooooo
Excellent hotel, great staff, quiet neighborhood. Will definitely use it again.
Stayed 5 nights in Jul 2023

10/10 Excellent

Radoslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ankia on 20 Apr 2023
Dear Mr. Radoslaw,Thank you for taking time out to share your experience at our hotel. Not only do we value your opinion, we NEED it because we rely on your input. . This is how we improve where we need to and praise and acknowledge our team for sticking to our game-plan, so we are delighted to hear that you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Nomso

Stayed 3 nights in Oct 2022

10/10 Excellent

Juliana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from General Manager on 22 Jun 2022
Dear Juliana, Thank you for taking time out to share your experience at our hotel. Not only do we value your opinion, we NEED it because we rely on your input. We hope to see you again soon at BON Hotel Abuja…and tell your friends…spread the good word.

10/10 Excellent

HELEN

Stayed 1 night in Apr 2022

10/10 Excellent

Udeme, Sherwood Park

Stayed 1 night in Apr 2019

6/10 Okay

Cyril

Business traveller
Liked: Staff & service
Disliked: Room comfort
Eventful…room too smaller than anticipated. We had to check out for alternative hotel The hotel staff, especially the manager was of great help and friendly. One of their restaurant waiter,Bassy? was impressively professionally kind and very helpful. Bassy? and the manager really stood out for exceptional service
Stayed 3 nights in Jul 2021
Response from Ankia on 30 Jul 2021
Dear Dr. Okadigwe, Thank you for taking time out to share your experience at our hotel. I will personally let my team and Bassey know that their good work is what makes us stand out. We hope to see you again soon at BON Hotel Abuja and that we will have one of our larger rooms available on your next visit.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and very clean
Stayed 2 nights in Jan 2021
Response from Ankia on 8 Jun 2021
Dear Catherine, Thank you for taking time out to share your experience at our hotel. Not only do we value your opinion, we NEED it because we rely on your input. This is how we improve where we need to and praise and acknowledge our team for sticking to our game-plan, so we are delighted to hear that you enjoyed your time with us. Our CEO, Guy Stehlik reads the guest feedback and comment cards every day and the BON Hotels team believes that our guest satisfaction is the true measure of our performance. So guaranteed, the content is noted and we will be sure to let our STAFF know that they are doing a sterling job. We hope to see you again soon at BON Hotel Abuja…and tell your friends…spread the good word. Ankia Swart General Manager

10/10 Excellent

Abodunrin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from General Manager on 15 May 2021
Dear Abodunrin, Thank you for taking time out to share your experience at our hotel. We hope to see you again soon at BON Hotel Abuja…and tell your friends…spread the good word.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel. Nothing special. Thin walls.
Stayed 1 night in Jan 2021
Response from Ankia Swart (General Manager) on 22 Jan 2021
Dear Guest, Thanks for taking time to give us your feedback after your stay with us at BON Hotel Abuja. It is imperative to us that we exceed guest expectations so it was disheartening to hear that you did not experience our true hospitality and fantastic service that we are known for. Your comments are very important to us and act as, not only a yardstick of our standards of service, but also a measure of where and what we need to address and improve on. We clearly never met up to our standards and I would like to personally apologies for the disappointing experience as a result of the noise. This is unlike us! And I will make sure that we address all issues and rectify any problems which may be the cause. We hope that you will be staying with us again soon and would welcome another opportunity to show you how things should be done.

6/10 Okay

Verified traveller

I enjoyed the trip
Stayed 2 nights in Dec 2020
Response from General Manager on 5 Jan 2021
Dear Anonymous, Thank you for your review. We look forward to welcome you back to BON Hotel Abuja.

4/10 Poor

Walter

Business traveller
Disliked: Property conditions & facilities, room comfort
Not what the price
This hotel is way more expensive than it should be! Food is not great. AC was noisy. Rooms and bathrooms quite small. Price should be half of what it is currently.
Stayed 4 nights in Dec 2020
Response from Ankia Swart on 17 Dec 2020
Dear Mr. Walter, Thank you for your review. We pride ourselves in our service at standards at BON Hotel Abuja and will attend to the issues you have raised in order to improve our services. We sincerely apologise for the inconvenience you have experienced during your stay at BON Hotel Abuja.

10/10 Excellent

Odilichukwu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ann Patrick on 11 Mar 2020
Dear Odilichukwu, Thank you for taking the time to review your stay with us. Feedback like yours encourages us to know what we are doing right and what we need to improve on. I am delighted to know that your experience at our hotel was great. We look forward to you visiting us again. Spread the good word.....

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Ann Patrick on 16 Oct 2019
Hello Benjamin, Your opinion is important to us. Most of what we do at BON Hotels is measured by you, via these guest feedback platforms and comment cards. In fact our GM, Ankia Swart reads these comments every day in order to keep up to date with the goings on at our hotels. So, thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your stay with us and I will personally let my team know that their good work is what makes us stand out. We look forward to seeing you again soon and please spread the word.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food in the restaurant. Lovely design. Excellent service.
Stayed 3 nights in Apr 2019
Response from Ann Patrick on 16 May 2019
Hello, Your opinion is important to us. Most of what we do at BON Hotels is measured by you, via these guest feedback platforms and comment cards. In fact our GM, Ankia Swart reads these comments every day in order to keep up to date with the goings on at our hotels. So, thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your stay with us and I will personally let my team know that their good work is what makes us stand out. We look forward to seeing you again soon and please spread the word.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
This is quite a nice boutique hotel in a safe and quiet area. I think though it’s overpriced for what it has to offer. I also had an evening flight and asked for extension of my stay. They allowed me but I had to pay a full price for the night ($180) even though I was leaving by 8 pm. At other hotels in Abuja, it would usually be ok to pay only 1/2 of the price. The staff was great, especially Aminu and Sunday. However I know I won’t stay here again next time I come.
Stayed 3 nights in Mar 2019
Response from Ann Patrick on 30 Apr 2019
Dear Emina, Thanks for taking time to give us your feedback after your stay with us at BON Hotel Abuja. It is imperative to us that we exceed guest expectations so it was disheartening to hear that you did not experience our true hospitality and fantastic package that we are known for. Your comments are very important to us and act as, not only a yardstick of our standards of service, but also a measure of where and what we need to address and improve on. I would like to personally apologize for the disappointing experience as a result of paying for a full night stay. We hope that you will be staying with us again soon and would welcome another opportunity to make it up to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Ann Patrick on 16 May 2019
Hello, Your opinion is important to us. Most of what we do at BON Hotels is measured by you, via these guest feedback platforms and comment cards. In fact our GM, Ankia Swart reads these comments every day in order to keep up to date with the goings on at our hotels. So, thank you for taking the time out to compliment us and let us know that we are hitting the mark. We are delighted to hear that you enjoyed your stay with us and I will personally let my team know that their good work is what makes us stand out. We look forward to seeing you again soon and please spread the word.

8/10 Good

Eboigbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are clean , staff are nice! But they serve same breakfast daily !
Stayed 3 nights in Jan 2019
Response from Ann Patrick on 27 Jan 2019
Hello Eboigbe, Your opinion is important to us. Most of what we do at BON Hotels is measured by you, via these guest feedback platforms and comment cards. In fact our GM, Ankia Swart reads these comments every day in order to keep up to date with the goings on at our hotels. So, thank you for taking the time out to compliment us and let us know that we are hitting the mark. We take all your comments to heart and will address any shortcomings with urgency. We look forward to seeing you again soon and please spread the word.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem!
Really quiet and comfortable hotel in Abuja. The owners were great!
Stayed 3 nights in Dec 2018
Response from Ann Patrick on 19 Dec 2018
Hello, Thank you for taking time out to share your experience at our hotel. Not only do we value your opinion, we NEED it because we rely on your input. This is how we improve where we need to and praise and acknowledge our team for sticking to our game-plan. Our GM, Ankia Swart reads guest feedback and comment cards every day. The team at BON Hotel Abuja believe that our guest satisfaction is the true measure of our performance. So guaranteed, the content is noted and we hope to see you again soon at any one of our BON Hotels...and tell your friends...spread the good word.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, and chilled place to stay!
This was a really relaxing place to stay, the South African General Manager, and cheif made my colleague and I welcome. We also enjoyed some good food. Also had a nice clean pool and gym area. Great Staff as well.
Stayed 2 nights in Dec 2018
Response from Ann Patrick - Assistant Front Office Manager on 7 Dec 2018
Dear Craig, Thank you so much for your encouraging words and appreciation on the guest feedback card you completed. It is always music to my ears to hear that our team is achieving what we set out to do; making our guests happy. I will personally praise our team for their outstanding service. It was wonderful to have you stay at BON Hotel Abuja and we look forward to you visiting us again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here when visiting Abuja
Very nice small hotel with amazing staff and clean comfortable rooms. Food was very nice and omelets at breakfast were delicious! Very nice pool.
Stayed 1 night in Nov 2018
Response from Ann Patrick - Assistant Front Office Manager on 7 Dec 2018
Dear Mark, Thank you so much for your encouraging words and appreciation on the guest feedback card you completed. It is always music to my ears to hear that our team is achieving what we set out to do; making our guests happy. I will personally praise our team for their outstanding service. It was wonderful to have you stay at BON Hotel Abuja and we look forward to you visiting us again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice quiet retreat in Abuja
Very nice “boutique” type hotel in a quite neighborhood on the edge of Abuja. A pleasure to stay there.
Stayed 3 nights in Nov 2018
Response from Ankia on 20 Nov 2018
Dear Mark, Your positive feedback is much appreciated. We look forward to welcome you back to Bon Hotel Abuja in the near future.

10/10 Excellent

Mattias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all a good hotel
Nice, well maintained, hotel. Comfortable beds
Stayed 1 night in Oct 2023

6/10 Okay

Jean-Philippe

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good place
A welcoming place. It’s located in a quiet and safe area. Rooms are large enough and clean. Having carpet is not great but it did not trigger my allergies. The staff is mostly friendly and helpful. Special mention for the room service. I have tried almost everything on the menu, all very good. However, I don’t think it’s a hotel for the business trip. There is very little space in the lobby to hold one on one meetings and the internet was terrible. It also doesn’t cater well for international guests (change issue). Most disappointing: the breakfast. Not at all as presented on the website: not a buffet and only English breakfast offered. Overall I enjoyed my stay. If i came back it would probably be on a personal trip.
Stayed 17 nights in Feb 2022
Response from General Manager on 6 Jul 2022
Dear Jean-Philippe, Thank you for your feedback. You will be delighted to know we have started serving our buffet from June 2022 again.We have a small boardroom available if you need to hire it for a meeting and our lofts and executive suites is designed so that you can use it for meetings without invading your personal space. Foreign Exchange is very challenging currently, however we do accept international credit cards as payment. We hope to welcome you back to BON Hotel Abuja soon.