2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Banyan Tree Cabo Marques

5 out of 5
Banyan Tree Cabo Marques
Blvd Cabo Marques Lote 1, Col. Punta Diamante, Acapulco, GRO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 407 out of 562 reviews" "
Rating 8 - Good. 100 out of 562 reviews" "
Rating 6 - Okay. 26 out of 562 reviews" "
Rating 4 - Poor. 14 out of 562 reviews" "
Rating 2 - Terrible. 15 out of 562 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

myisha, Park forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are spectacular. Feels like a dream.
Stayed 4 nights in Sep 2023
Response from Ingo Brieke on 13 Nov 2023
Dear Myisha, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing vacation with all you need at your fingertips The view is magnificent and the people
Stayed 3 nights in Jul 2023
Response from Ingo Brieke on 4 Aug 2023
Dear Lisa,Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appraisement.It is a great satisfaction to know your stay has been pleasant, our main commitment is to create memories thay will last forever!We look forward to welcoming you back to our Sanctuary for the Senses.Sincerely,Ingo BriekeGeneral ManagerBanyan Tree Cabo Marqués

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Paisaje
Stayed 3 nights in Jul 2023
Response from Ingo Brieke on 4 Aug 2023
Apreciable Luis, Agradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Banyan Tree Cabo Marqués. Esperamos muy pronto tener el honor de darles la bienvenida a nuestro Santuario para los Sentidos nuevamente!Cordialmente, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Buen diseño
Stayed 2 nights in Jul 2023
Response from Ingo Brieke on 4 Aug 2023
Apreciable Alberto, Agradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Banyan Tree Cabo Marqués. Esperamos muy pronto tener el honor de darles la bienvenida a nuestro Santuario para los Sentidos nuevamente!Cordialmente, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Milos

Stayed 2 nights in Jul 2023
Response from Ingo Brieke on 28 Jul 2023
Dear Mr. Milos, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to oir Sanctuary for the Senses in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Salvador

Stayed 1 night in Jun 2023
Response from Ingo Brieke on 4 Jul 2023
Apreciable Salvador, Agradecemos mucho su valoración y el tiempo que se ha tomado para compartir su experiencia en Banyan Tree Cabo Marqués. Gracias por su visita y esperamos muy pronto poder darles la bienvenida nuevamente! Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are attentive and caring to my needs.
Stayed 4 nights in Jun 2023
Response from Ingo Brieke on 4 Jul 2023
Dear Gilbert, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

SANDRA GABRIELA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful
Stayed 2 nights in Jun 2023
Response from Ingo Brieke on 26 Jun 2023
Estimado Sandra Gabriela, Agradecemos mucho su valoración y el tiempo que se ha tomado para compartir su experiencia en Banyan Tree Cabo Marqués. Gracias por su visita y esperamos muy pronto poder darles la bienvenida nuevamente! Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023
Response from Ingo Brieke on 22 Jun 2023
Estimado Rodrigo, Agradecemos mucho su valoración y el tiempo que se ha tomado para compartir su experiencia en Banyan Tree Cabo Marqués. Gracias por su visita y esperamos muy pronto poder darles la bienvenida nuevamente! Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is very nice and wants ti please you Specifically the staff at the pool area ROGELIO No one has ever been so efficient and giving as him
Stayed 4 nights in Apr 2023
Response from Ingo Brieke on 9 May 2023
Dear Ana, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

SEO YOUNG

Stayed 1 night in Apr 2023
Response from Ingo Brieke on 26 May 2023
Dear Seo Young, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques your home away from home in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Federico Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ingo Brieke on 29 Mar 2023
Apreciable Federico Guido, Agradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Banyan Tree Cabo Marqués! Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente! Saludos cordiales,Ingo Brieke Gerente GeneralBanyan Tree Cabo Marqués

10/10 Excellent

Mario A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!
Stayed 5 nights in Jan 2023
Response from Ingo Brieke on 23 Jan 2023
Dear Mario A, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This must be what heaven looks like, i hope
No words are good enough to describe our experience. Simply perfect!!!
Stayed 2 nights in Jan 2023
Response from Ingo Brieke on 23 Jan 2023
Dear Ivo, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Amadeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was engaged in making our stay spectacular. The property manager, the chef, the B&D director were always available. They personally were visible and engaged us continuously without getting bothersome. Best experience in years. Keep on with the good work
Response from Ingo Brieke on 28 Dec 2022
Dear Amadeo, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

2/10 Terrible

Andrea

Stayed 4 nights in Nov 2022
Response from Ingo Brieke on 2 Dec 2022
Apreciable Srita. Andrea, Nos complace recibir la valoración y comentarios de su experiencia en Banyan Tree Cabo Marqués. Agradecemos infinitamente la oportunidad que nos da de mejorar a través de su valoración, nos pondremos en contacto con usted para poder obtener detalles más específicos sobre su experiencia. Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Alejandra

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

LUZ

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El temblor de esa noche, nunca me habia pasado
Stayed 2 nights in Aug 2022
Response from Ingo Brieke on 10 Oct 2022
Apreciable Luz, Agradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Banyan Tree Cabo Marqués. Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente. Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Jose Cojab

Travelled with family
Liked: Cleanliness, staff & service, amenities
Service
Stayed 4 nights in Aug 2022
Response from Ingo Brieke on 25 Aug 2022
Apreciable Sr. Cojab, Agradecemos infinitamente su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Banyan Tree Cabo Marqués! Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente! Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

6/10 Okay

joan paul

Stayed 1 night in Aug 2022
Response from Ingo Brieke on 16 Aug 2022
Apreciable Sr. Joan Paul, Nos complace recibir la valoración y comentarios de su experiencia en Banyan Tree Cabo Marqués. Agradecemos infinitamente la oportunidad que nos da de mejorar a través de su valoración, nos pondremos en contacto con usted para poder obtener detalles más específicos sobre su experiencia. Esperamos muy pronto nuevamente por su visita a esta su casa. Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

David W

Stayed 4 nights in Jun 2022

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022
Response from Ingo Brieke on 4 Jul 2022
Apreciable Janet, Agradecemos infinitamente su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Banyan Tree Cabo Marqués! Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente! Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Asghar

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
verey good hottel
Stayed 4 nights in Jun 2022
Response from Ingo Brieke on 4 Jul 2022
Dear Asghar, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical and has the most beautiful views to the ocean. It's plain paradise. The staff greet you with so much respect and make you feel welcome. You get treated like a highness. It's worth every cent. I'm love with this place
Stayed 1 night in May 2022
Response from Ingo Brieke on 15 Jun 2022
Dear Joanna, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appraisement and nice comments with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, Ingo Brieke General Manager Banyan Tree Cabo Marqués

10/10 Excellent

trang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 2 nights in Apr 2022
Response from Jose Portocarrero on 18 Apr 2022
Dear Trang, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful breathtaking location. Great well mannered and helpful staff. I had a deep love for the view
Stayed 3 nights in Feb 2022
Response from Jose Portocarrero on 31 Mar 2022
Dear Shawn, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appraisement and nice comments with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

4/10 Poor

Nushan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquitoes was inside ours villa and no one seems to care. Reported this to the management but they seems to do nothing about it.
Stayed 5 nights in Mar 2022
Response from Jose Portocarrero on 31 Mar 2022
Dear Nushan, We thank you immensely for taking the time to share your experience at your recent stay with others on Expedia. We value your feedback, and will use it to improve our service and help to avoid any future problems. We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion. With my best regards, Jose Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Brandon

Stayed 1 night in Mar 2022
Response from Ingo Brieke on 20 Jun 2022
Estimado Brandon, Agradecemos mucho la valoración de su experiencia en Banyan Tree Cabo Marqués. Esperamos muy pronto nuevamente por su visita a esta su casa. Saludos cordiales, Ingo Brieke Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time at this property this year. Love los Rocas for lunch!
Stayed 3 nights in Feb 2022
Response from Jose Portocarrero on 8 Mar 2022
Dear Gregory, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appraisement and nice comments with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

2/10 Terrible

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Jose Portocarrero on 1 Mar 2022
Dear Guest, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

8/10 Good

Irving

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a maintenance tech I highly suggest that bayan Cabo marques takes more care of little things to keep up this high inn villas in shape and maintain it good for example the pool and the restroom tiles everything else was good
Stayed 1 night in Feb 2022
Response from Jose Portocarrero on 1 Mar 2022
Dear Mr. Irving, We thank you immensely for taking the time to share your experience at your recent stay with others. We value your feedback, and will use it to help improve our service, and help to avoid any future problems. We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion. With my best regards, Jose Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Melicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Jose Portocarrero on 27 Jan 2022
Dear Melicia, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would confirm potential guests want to be secluded. There is nothing not even on property walkable. You call the golf cart "buggy" to go to the main pool any restaurant, the lobby, the spa. It just got to be too much. Property is certainly not accessible for anyone with any minor health condition. Taxi or car & driver to go off property as there is nothing around. Maybe for honeymooners I'm not sure.
Stayed 5 nights in Nov 2021
Response from Jose Portocarrero on 27 Jan 2022
Dear Jane, We thank you immensely for taking the time to share your experience at your recent stay with others on Expedia. We value your feedback, and will use it to help improve our service, and help to avoid any future problems. We sincerely hope to welcome you to Banyan Tree Cabo Marques on a future occasion. With my best regards, Jose Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Brandi, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Oceanview suite was mind-blowing.
Stayed 4 nights in Nov 2021
Response from Jose Portocarrero on 6 Jan 2022
Dear Brandi, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lux hotel! I felt super safe and everything was just perfect.
Stayed 1 night in Dec 2021
Response from Jose Portocarrero on 3 Jan 2022
Dear Elizabeth, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us and other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

ANGELO EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jose Portocarrero on 14 Dec 2021
ApreciableAngelo Emmanuel, Agradecemos mucho la valoración de su experiencia en Banyan Tree Cabo Marqués. Esperamos muy pronto nuevamente por su visita a esta su casa. Saludos cordiales, José Portocarrero Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing. From the front desk, to the staff at the restaurants, everyone was great. Needed to get a covid test done to return home and they sent someone from a lab to my room! The food was the best of any hotel I've stayed. To say it's beautiful was an understatement. I will be making a return visit.
Stayed 3 nights in Nov 2021
Response from Jose Portocarrero on 3 Dec 2021
Dear Ms. Megan, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough good about our stay here. The staff was so kind and accommodating to all of our needs. The room was beautiful and the ocean front view was spectacular. This is definitely the place to go if you need to unwind and get away from busy life. I felt very safe coming here during the Pandemic. It was remote and no crowds of people. Clean spaces ! Highly recommend!!!! We will be going back again soon .
Stayed 3 nights in Nov 2021
Response from Jose Portocarrero on 3 Dec 2021
Dear Ms Teresa, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Ricardo, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and service was top notch.
Stayed 1 night in Oct 2021
Response from Jose Portocarrero on 2 Nov 2021
Dear Mr. Ricardo, Banyan Tree Cabo Marques was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. We truly appreciate to achieve this goal during your stay with us. We look forward to welcoming you back to Banyan Tree Cabo Marques soon. Jose Portocarrero General Manager Banyan Tree Cabo Marques

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the pool was excellent. Loved having coffee service in the room. Did not like the mosquitos, made it impossible to enjoy deck and private pool
Stayed 3 nights in Aug 2021
Response from José Portocarrero on 24 Aug 2021
Dear Guest, We really appreciate the time you have taken to give us your impressions during your stay with us. Your feedback is very important, as it helps us to continue improving our service and product. It is a great satisfaction, to know that your stay at Banyan Tree Cabo Marqués has been pleasant, however we regret that the amount of mosquitoes during your stay has undermined your experience with us. Although rest assured that we do everything necessary to prevent the spread of mosquitoes without damaging the beautiful environment where we are located. Hoping to have your preference again in staying at Banyan Tree Cabo Marqués in the near future. Jose Portocarrero General Manager

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increible hotel y atencion!
Majestuoso santuario para descansar y relajarte. Las mejores vistas del pacifico! Atención fue impecable de todo el personal. Cocina fue fenomenal, algo elevado el precio pero vale la pena.Tengo tres sugerencias: 1) actualizar decoración interior de villas/tapiceria muebles etc. 2) Impregnar mas de aroma los espacios y habitaciones (crear un ambiente mas spa) los jabones y habitaciones lea falta mas aroma. 3) Solucionar tema de mosquitos en villas, es imposible relajarte , talvez dejar velas citronella en cada villa o algun sistema electrico mas avanzado
Stayed 2 nights in Aug 2021
Response from José Portocarrero on 19 Aug 2021
Apreciable Sr. Iván, Agradecemos mucho la valoración y comentarios de su experiencia en Banyan Tree Cabo Marqués. Nos complace saber que en general ha tenido una agradable estancia, sin duda agradecemos infinitamente la oportunidad de recibir su retroalimentación para mejorar la experiencia a nuestros visitantes. Esperamos muy pronto tener nuevamente la oportunidad de darles la bienvenida a esta su casa. Saludos cordiales, José Portocarrero Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banyan Tree was amazing! The service as incredible and the views were breathtaking. There are mosquitoes to consider but they try their best to minimize the inconvenience and impact of them. I was there for 4 days and probably got 4 bug bites. Overall, it’s a must stay.
Stayed 3 nights in Jul 2021
Response from José Portocarrero on 30 Jul 2021
Dear Guest, Banyan Tree Cabo Marques was created for being a place that stimulates the senses of our guests to find a comfortable state of peace and relaxation. We truly appreciate to achieve this goal during your stay with us. Thank you for sharing your experience with others, and We look forward to welcoming you back to Banyan Tree Cabo Marques soon. Jose Portocarrero General Manager Banyan Tree Cabo Marques

8/10 Good

Ebony

Liked: Cleanliness, staff & service
Good Couples Getaway- but bring insect repellent!
We definitely liked the property as it was scenic and peaceful. The service was good overall but needed a pinch of polishing in terms of anticipating guest needs. The draw backs- the mosquitoes were UNBEARABLE you literally had to drench yourself in insect repellent to leave your villa to go anywhere on the property. Also, there was no fun entertainment or bar area near or close to the lobby...we're used to a more fun and vibrant reception when we check in. We staye in the Spa King Villa and weren't able to utlize the spa area in the villa for massge due to covid- they weren't offering in villa service...beware...just book a regular villa. Overall our experience was good but definitely not the quality of other Banyan locations ie the Playa Del Carmen location is waaaaaaay better.
Stayed 4 nights in Jun 2021
Response from José Portocarrero on 19 Aug 2021
Dear Ebony, Greetings from Banyan Tree Cabo Marqués, We were delighted to welcome you and wish to thank you very much for your appraisement, we infinitely appreciate your comments, Without a doubt, with your observations you allow us to improve and always offer a better service to our Guests. Thank you for allowing us to enrich the Banyan Tree Cabo Marques Experience. We remain to your orders and hope to have the honor of being your hosts in this Sanctuary for the Senses again. Cordially, Jose Portocarrero General Manager Banyan Tree Cabo Marques

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021
Response from José Portocarrero on 12 Jul 2021
Apreciable Huésped, Agradecemos mucho la valoración de su experiencia en Banyan Tree Cabo Marqués. Esperamos muy pronto nuevamente por su visita a esta su casa. Saludos cordiales, José Portocarrero Gerente General Banyan Tree Cabo Marqués

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for sunsets & serenity
Fantastic location for the sunsets & tranquility. Lovely resort with great restaurants, spa and amenities. In villa dining and overall service was great. However, just a heads up that it is quite a distance (& taxi cost) if you want to leave to go to other restaurants or places. It's a great spot for bird watching but there's other wildlife too such as ants & mosquitoes that are not so welcome! Note that "ocean view" can mean you just get a partial view of the ocean...for the money charged that does seem a bit cheeky. But overall, a lovely place to stay.
Stayed 8 nights in Apr 2021
Response from José Portocarrero on 31 May 2021
Dear Mr. Robert, On behalf of the Banyan Tree Cabo Marques family, I would like to thank you for taking the time to give your gracious comments following your stay with us. Besides your satisfaction, one of our goals is creating a Sanctuary for the Senses here in Acapulco at the Banyan Tree Cabo Marques, and it is very satisfying to know that we are on the right track. We are delighted to read the nice description you made about your stay with us, without a doubt, with your observations you allow us to improve and always offer a better service to our Guests, Thank you for allowing us to enrich the Banyan Tree Cabo Marques Experience. We look forward to welcoming you back to Banyan Tree Cabo Marques soon. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Ha bajado el nivel de servicio y calidad. El Saffron de ser un restaurante destino en Acapulco hoy deja mucho que desear en cuanto a la comida y aun mas bajo el servicio.
Stayed 3 nights in Apr 2021
Response from José Portocarrero on 31 May 2021
Apreciable Huésped, Agradecemos mucho la valoración y comentarios de su experiencia en Banyan Tree Cabo Marqués. Nos complace saber que en general ha tenido una agradable estancia, aunque lamentamos no haber superado sus expectativas en servicio y calidad, puede estar seguro que nuestro equipo culinario agradece profundamente la oportunidad que nos da de mejorar. Esperamos muy pronto nuevamente por su visita a esta su casa. Saludos cordiales, José Portocarrero Gerente General Banyan Tree Cabo Marqués

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a amazing place except for the mosquitos
Stayed 3 nights in Mar 2021
Response from José Portocarrero on 2 Apr 2021
Dear Guest, We were delighted to welcome you and wish to thank you very much for your appraisement. Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with us. We deeply regret that your stay has not been of your complete satisfaction, we infinitely appreciate your comments, rest assure our maintenance team is working on the necessary to prevent the spread of mosquitoes without damaging the beautiful environment where we are located. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great for couples. The international restaurant is not very good but the other two are great. Service is excellent. If you have the money, it is the best hotel in Acapulco.
Stayed 1 night in Mar 2021
Response from José Portocarrero on 10 Mar 2021
Dear Guest, We were delighted to welcome you and wish to thank you very much for your appraisement. Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your comments with other travelers. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from José Portocarrero on 10 Mar 2021
Dear Mr. John, Thank you for choosing Banyan Tree Cabo Marques and for taking the time to share your appreisement with us. We look forward to welcoming you back to Banyan Tree Cabo Marques in the near future. Sincerely, José Portocarrero General Manager Banyan Tree Cabo Marqués