Interior entrance
Check availability

Reviews of Friendship International Hotel

4 out of 5
Friendship International Hotel
Africa Avenue (Bole Road), opposite to, Alem Building, near to Robel Plaza, Addis Ababa

Reviews

6.8
Rating 10 - Excellent. 28 out of 99 reviews" "
Rating 8 - Good. 23 out of 99 reviews" "
Rating 6 - Okay. 21 out of 99 reviews" "
Rating 4 - Poor. 9 out of 99 reviews" "
Rating 2 - Terrible. 18 out of 99 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Endalkachew

Liked: Staff & service
Disliked: Cleanliness
Location is good. Breakfast is excellent. Cleanliness of room and bath shower needs attention.
Stayed 2 nights in Apr 2024

8/10 Good

salah

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Apr 2024

2/10 Terrible

Sehen

Stayed 3 nights in Jan 2024
Response from Minwuyelet Tadesse on 24 Mar 2024
GreetingHow can i see the reviews.i only shows number.

2/10 Terrible

Hakim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of the hotel treat us very badly. The hospitality staff is unprofessional .
Stayed 3 nights in Aug 2023
Response from Minwuyelet Tadesse on 2 Sept 2023
Dear Mohamed,GreetingThank for your comment and very sorry for that hopping.But you book one single bed(Double bed) this bed accommodate only one person or couple (husband and wife only). you are come in three person two adult (The same sex) and one child . So to accommodate two same sex in one bed not allowed.Hospitality Regards

2/10 Terrible

Layne

Stayed 8 nights in Jul 2023
Response from Minwuyelet Tadesse on 22 Jul 2023
Dear Layne,Greeting Dear Layne why you write this review, you are not satay our hotel?Hospitality Regards,

2/10 Terrible

Semere

Stayed 1 night in Jul 2023
Response from Minwuyelet Tadesse on 22 Jul 2023
Dear Semere,GreetingDear Semere why you write this review you are not stay in our hotel before July 13/2023.you stayed our hotel only July 18/2023 (one night only).Hospital Regards

8/10 Good

Abebe

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We requested transportation a day before our flight but in morning day of my flight the guy at the reception basically told us no, he stated "Tinesh atkoyum ende" while we had 1 hour left for our flight time, what kind of service was that, I mean he made it sound like we were his personal house guest, as a result we had to take a taxi to the airport. Otherwise, the location was very good. Thank you in general.
Stayed 3 nights in Jun 2023
Response from Minwuyelet Tadesse on 27 Jun 2023
DearsGreeting from friendship hotelThank you for your comment ,It helps us to take actions and improve our service . plus that our shuttle service is 24 hrs stand by .

8/10 Good

Maru

Stayed 1 night in May 2023
Response from Minwuyelet Tadesse on 21 May 2023
Dear Maru,Thank you for your review,it helps us to do more.Hospitality Regards,

2/10 Terrible

Feng

Stayed 9 nights in Mar 2023
Response from Minwuyelet Tadesse on 21 Mar 2023
Dear Feng,Thank You it helps us to do more.Hospitality regards,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Wasn’t perfect
Was ok Bed was hard
Stayed 3 nights in Mar 2023
Response from Minwuyelet Tadesse on 10 Mar 2023
Dear Anonymous,Thank you for your comment it helps us to do more . We will be change the mattes to change the bed soft. Hospitality Regards,

8/10 Good

Shaddad

Liked: Cleanliness, staff & service, property conditions & facilities
Great
It was good and always when I visit there I stay in it The location is great
Stayed 3 nights in Feb 2023
Response from Minwuyelet Tadesse on 1 Mar 2023
Dear Shaddad,GreetingThank you for your comment it helps us to do more.Hospitality Regards

4/10 Poor

Edith

Stayed 1 night in Feb 2023
Response from Minwuyelet Tadesse on 21 Feb 2023
Dear Edith,GreetingThank you for your comment.It motives us to do more.Hospitality regards

10/10 Excellent

dwight

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2023
Response from Minwuyelet Tadesse on 11 Mar 2023
Dear Dwight,Thank for you comment it helps us to do more.Hospitality Regards,

10/10 Excellent

dwight

Stayed 2 nights in Feb 2023
Response from Minwuyelet Tadesse on 21 Feb 2023
Dear Dwight.Greeting Thank you for your comment.It motives us to do more.Hospitality Regards

8/10 Good

Idrissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is great!
Response from Minwuyelet Tadesse on 14 Jan 2023
Dears Idrissa,Thank you for your comment. It helps us to do more.Hospitality Regards,

2/10 Terrible

saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia charge me more than the regular price of the room coast. You charge me $68 I don’t know about the extra fees you have taken. I extended extra night by $49 :(

10/10 Excellent

Bruce

6/10 Okay

ALEBACHEW

Business traveller, Travelled with group
Price

6/10 Okay

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The room refrigerator & the telephones completely out of service. All the smells from the kitchen comes all the way to the rooms

2/10 Terrible

elias, ottawa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst mattress ever I couldn’t sleep and no extra toilet paper I requested one after 1 minute they called me back to say we sent one after 5 minutes they called again to say you received it’s been so frustrating ignoring
Stayed 3 nights in Oct 2022

10/10 Excellent

Tedla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location about one to two mile from airport has shuttle service and great customer service plenty food to choose for breakfast free of charge I will be back definitely
Stayed 1 night in Oct 2022

10/10 Excellent

DYIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 2 nights in Jul 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 25 Jul 2022
Dear Sir?madam/ Greetings! Thanks for stayed friendship hotel. We appreciate for your feedback!

10/10 Excellent

Mohamud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 19 Jul 2022
Dear Mohamed Greetings! Thank you for choosing and stayed friendship hotel We're sorry you were unhappy - we'll work hard to your reviews & experienced. Thanks for letting us know. Best regards Tizazu Sibuh Duty manager

10/10 Excellent

Shaddad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I am pleased again to book in such hotel And i will do it again if i ever travel back to Addis . Also the room views is very nice Thank you again
City view from my room
Stayed 4 nights in Jul 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 15 Jul 2022
Dear Sir/Madam/ Greetings! Thanks for staying with us taking time for your reviews . We appreciate your feedback!

10/10 Excellent

Asnake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 12 May 2022
Dear Asnake Greetings! Thanks for choosing & stayed friendship hotel. We appreciate your feedback!

2/10 Terrible

Abren

Stayed 2 nights in Apr 2022

10/10 Excellent

Mohamed Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and helpful I will be back for sure
Stayed 3 nights in Apr 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 25 Apr 2022
Dear Sir/Madam/ Greetings Thank you for your stayed with us. We appreciate your to feedback & reviews!

2/10 Terrible

Abdisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment!
First and foremost, the lady that checked me in has a nasty attitude and was very rude. Secondly, the room was filthy and smelly. Please see the photos I've attached with this review. I had to go to the front desk and pleaded for a room change or return my money so that I can move out right away. They refused to return my money and instead offered me an alternative room. Again my room was supposed to have various conveniences, such as a cattle to make my tea; unfortunately, there was a cattle and a cup of tea on the table but it did not work. Despite my repeated requests, the receptionist kept conspicuously silent. What's more, their mattress was pretty hard and wire-filled. I couldn't even sleep, so I rang the front desk and informed them. Guess what? I had received no response. The front desk staff is the most ignorant I’ve ever encountered, and they made my stay a living hell. I remember, one time when I asked the receptionist to lend me a pen to fill out some forms, and she gave me a very bad glimpse and advised me to go out and get my own! Isn't this utterly ridiculous? However, I was fortunate enough to have a man seated next to her offer me his pen. To cut a long history short, I would only recommend this hotel as a last resort. I'm not sure how they even managed to get 7.4 rates.
Stayed 4 nights in Apr 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 13 Apr 2022
Dear Sir/Madam/ Greetings! Thank you for choosing and stayed us, We're really sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best regards

6/10 Okay

Rafin, Oklahoma City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel and the staff. The breakfast is very good and the range of meals for the evening was great. I stayed in the studio and enjoyed my stay. The only thing I didn't like about the room is it was to dim. I prefer a lot of light in my room. The internet was good but would fall out from time to time. If there was a problem they fixed it very fast.
Stayed 3 nights in Mar 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 13 Apr 2022
Dear Sir/Madam/ Greetings! Thank you for choosing and stayed us, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best regards

10/10 Excellent

Paramathas

Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Terrible customer service
I definitely didn't enjoy my stay at this hotel. The hotel staff were not friendly at all especially the restaurant staff. Only the room service cleaner was abit friendly but even she the first day open our hotel room door in the morning without knocking while we were still in bed at 8.30am in the morning. The room service when you call them on the phone takes a long time to pick up the phone and when you order food it takes a long time. I had to call several times. The first time i order food for my room the guy insisted i had to pay cash or use visa card up front and that i couldn't sign. Later I could sign for other meals after me complaining to the loby. At the end of my stay I found out you can only pay for meals and other hotel services like laundry by visa card and only in foreign currency so they refused to take my cash of Ethiopian birr which i had taken out soecif to pay. Their customer service is very bad. Also the fault room cleaning they didn't vacuum the carpet. Put simply I will never stay at this hotel again
Stayed 11 nights in Feb 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 23 Feb 2022
Dear Sir/Madam/ Greetings! Thank you for choosing and stayed us, We're really sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know. Best regards

10/10 Excellent

Raymond

Stayed 1 night in Feb 2022
Response from Tizazu Sibuh, Duty manager, +251911713396 on 21 Feb 2022
Dear Sir/Madam/ Greetings! Thank you for choosing friendship hotel , stayed us taking time for your reviews Best regards Best regards

8/10 Good

Abeba

Liked: Staff & service
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
We are not expecting in 4 star hotel the following things:- the toilet seat, headrest of the bathtub and showr handling was broken and also most of the light in the room was not working except one, the carpet in the elevator was dirty, beside this the room service and the restaurant personal was excellent.
Stayed 1 night in Nov 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 27 Nov 2021
Dear Sir/Madam/ Greetings! Thank you for choosing friendship int. hotel and stayed us, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best regards

4/10 Poor

Melat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So many additional charges once we got there. The property is old n run down, it needs an update. The gym equipments are mostly out of service
Stayed 5 nights in Nov 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 13 Nov 2021
Dear Melat Greetings! Thank you for choosing and stayed us, We're sorry you were unhappy, we'll work hard to fix the issue you experienced.The additional charge was as you agreed for extra bed $10.00 USD. Thanks for letting us know. Best regards

10/10 Excellent

Gemeda

Stayed 1 night in Oct 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 19 Oct 2021
Dear Mr Gemeda Greetings! Thanks for stayed with us. We appreciate your taking time for reviews & feedback!

2/10 Terrible

Andualem

Disliked: Staff & service
I have left my coat in the closet, they told me they haven’t found it there. When I was trying to communicate the responsible person they were not willing to help me out. Still now they haven’t contacted me even though I provided them my info.
Stayed 2 nights in Sep 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 11 Oct 2021
Dear Mr Andulem Tel +251986040331 Greetings! Thank you for choosing and stayed us, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. We would like inform you that on Sep 15,2021 we found leather jacket you can peek any time ,Thanks for letting us know. Best regards

10/10 Excellent

Abinet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not stop myself from writing down an appreciation letter to the friendships hotel for making our stay such a memorable one. We were staying at the property for 10 days and I was there with my wife for our wedding ceremony.I cannot thank you and your staff enough for making it an experience to remember for life.
Stayed 6 nights in Sep 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 5 Oct 2021
Dear Sir/Madam/ Greetings! Thank you for choosing and stayed us, We're appreciate for taking time your reviews & experienced. Thanks for letting us know. Best regards

10/10 Excellent

Abinet

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Don't believe what you the see on the Internet.
It is a horrible experience i had. Bed is an old one and doesn't have a mattress (just mattress box) after i requests, they gave me a a military style mattress roughly 3" thickness and ripped off 😴. Doors fallen apart, safety box is loose not anchored down to anything. My final advice for "Hotel.com", i don't know what mechanism you guys use to determine if the hotel eligible to be post on your sites. How is the hotel owner are reliable? Do you guy have team to assess the condition of the premises? As a loyal consumer to you, you must be reliable on the information you post. Other than that, you might loose your credibility as a company. I have attached pictures for your references and the future travellers.
Stayed 2 nights in Aug 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 19 Sept 2021
Dear Sir/Madam/ Greetings! Thank you for choosing and staying us, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best regards

6/10 Okay

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 8 Sept 2021
Dear Sir/Madam/ Greetings! Thank you so much for choosing & stayed friendship hotel.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Addis
Good location and friendly staff. Some wear and tear in the rooms and it can get noisy on weekend nights from nearby bars.
Stayed 5 nights in Jul 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 6 Aug 2021
Dear Jonathan Greetings! Thank you for choosing friendship hotel, stayed to us and we appreciate taking your time for review, really sorry noisy from bar we will be make adjustment . Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit and I secured the most expensive room. It was what I expected! Very nice room, the bed was a little hard but everything else was good. I enjoyed the customer service. The breakfast was the best. The gym need to be updated.
Stayed 5 nights in Jun 2021
Response from Tizazu Sibuh, Duty manager, on 2 Aug 2021
Dear Sir/Madam/ Greetings! Thank you for choosing friendship hotel and stayed to us based on your reviews we will be adjust the bed Thank you for everything Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like breakfast
Stayed 1 night in Jul 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 2 Aug 2021
Dear Sir/Madam/ Greetings! Thank you for choosing friendship hotel and stayed to us based on your reviews we will be adjust the Breakfast Thank you for everything Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, and the room was very nice. I would recommend that the hotel consider changing the shower. Because its a "module" shower / a box installed in the bathroom with a shower inside the box. The tile shower at the Venetian Hotel with floor drain constructed by workers is a better design. There was also a jacuzzi tub, which was nice.
Stayed 10 nights in Jul 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 19 Jul 2021
Dear Sir /Madam/ Greetings! Thank you for choosing friendship hotel and taking time for reviews.

10/10 Excellent

Janvier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Tizazu Sibuh, Duty manager, on 26 Apr 2021
Dear Sir /Madam/ Warm Greetings! Thank you for your reviews & Stayed friendship international hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Tizazu Sibuh, Duty manager, +251911713396 on 9 Jan 2021
Dear Sir/Madam/ Greetings! Thank you for choosing friendship hotel, stayed us and taking time to review. Best regards

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
It was a great stay. The employees were thoughtful and helpful.
Stayed 7 nights in Dec 2020
Response from Tizazu Sibuh, Duty manager, +251911713396 on 7 Jan 2021
Dear Sir/Madam/ Greetings! Thank you for choosing, stayed us and taking time for your review . Best regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020
Response from Tizazu Sibuh, Duty manager, +251911713396 on 16 Sept 2020
Dear Sir/Madam/ Greetings! Thank you for stayed us and taking time to review,We hope you will come again. Best regards