Front of property – evening/night

Reviews of Hotel Lobelia

4 out of 5
Hotel Lobelia
Off Cameroon St/Bole Tele Rd., No. 2241, Bole Sub City, Woreda 03, Addis Ababa

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 529 reviews" "
Rating 8 - Good. 186 out of 529 reviews" "
Rating 6 - Okay. 59 out of 529 reviews" "
Rating 4 - Poor. 26 out of 529 reviews" "
Rating 2 - Terrible. 25 out of 529 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ayub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable
Stayed 2 nights in Mar 2024
Response from Samson B. on 15 Mar 2024
Dear Ayub,Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you had a fantastic experience with us and that our services and facilities met your expectations.Kindest Regards,Samson Befekadu,General Manager

6/10 Okay

Paul, Hamilton

Average property, but very close to airport
Stayed 1 night in Mar 2024
Response from Hotel Lobelia Marketing on 13 Mar 2024
Dear Paul,Thank you so much for giving us you review. We are delighted to have you in our hotel and to hear you like our convenient location. We will be very pleased to welcome you again!Kind Regards Meron AbateSales & Marketing

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly
Stayed 3 nights in Jan 2024
Response from Samson B. on 7 Feb 2024
Dear Hazel,Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you had such a positive experience with us and that our team was able to exceed your expectations. Your kind words about our staff & their friendly approach is greatly appreciated. It is always rewarding to receive such positive feedback.We hope to see your return soon !Kindest Regards,Samson Befekadu,General Manager

10/10 Excellent

surwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Hotel Lobelia Marketing on 2 Feb 2024
Dear Surwinder,We would like to thank you for taking your precious time to give us your review. We are glad to hear that you enjoyed our hospitality service and hotel.We hope to welcome you again soon.Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Marwan

Stayed 1 night in Jan 2024
Response from Hotel Lobelia Marketing on 2 Feb 2024
Dear Marwan,We really appreciate that you take your precious time to review our hotel. Thank you so much for the perfect score.We can’t wait for your next visit!Hospitality Regards,Meron AbateSales & Marketing

6/10 Okay

Paola

Liked: Staff & service
The staff is super nice. But they didn’t give me the free beverage that is listed. Hotel is old and could use some updating. There is no AC, so keep that in mind as Addis can be quite hot. The hotel is close to main road but in back, so it is quiet. Convenient as close to airport
Response from Hotel Lobelia Marketing on 2 Feb 2024
Dear Paola,we’re very sorry to hear you did not VIP free drink. Thank you for letting us know.It is our priority to ensure every guest leaves with a happy face and heart.We’re using all your feedback and comments to make some important changes.Please feel free to reach out to us with any further comments, concerns or suggestions you may have, we can make your next experience a better one.We hope to see you again in the near future!Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

metiku

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean room, great coffee and great service!!
Stayed 6 nights in Jan 2024
Response from Hotel Lobelia Marketing on 26 Jan 2024
Dear Metiku,Thank you so much for the awesome review, we work very hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We also very happy that you like our coffee and our staffs are accommodating during your stay. We are looking forward to your next visit in Addis!Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Landing in Ethiopia, I had no idea what to expect...I was returning to the U.S. from a few months in South Africa on Ethiopian Airlines and, on a whim, booked one night in Addis and one in Abidjan, Cote d'Ivoire as it was permitted in my itinerary. I'm so, so glad that I did! I'm even looking at options to be able to work in Addis, as I found the diversity, history, and energy of the city/nation to be so compelling. After just mentioning to the staff at Hotel Lobelia my itinerary and that I was keen on local recommendations for 20 hours in Addis, the hotel immediately booked a convenient and easy-to-find shuttle driver for me both directions as well as introduced me to Abay, a tour guide with whom I was fortunate to spend the evening and the following morning. Abay was amenable to my photographic and sight-seeing goals, and we hit the city hard in the evening and the following morning....indeed it was a whirlwind of a trip that left such an impression on me. The hotel room was modest but so pleasant and had everything I needed. Also I appreciated that the bar/coffee area downstairs is open 24/7 if you need a bottle of water or a cup of Joe at 5 a.m. as I did to keep the street photography flowing. Location couldn't be beat, either. A trivial drive (5 min? 10 min?) from the airport. Highly recommended to those on a layover like I was, or looking for a beautiful base on their way into or out of Ethiopia! Ameseginalehu, Hotel Lobelia and Abay! I'll be back!
Response from Hotel Lobelia Marketing on 26 Jan 2024
Dear Christopher,We are so glad to hear that you had such a positive experience at Hotel Lobelia during your short stay in Addis Ababa. We would like to thank you for taking your precious time to give us your review. It’s great to know that our hotel staff were proactive in assisting you with local recommendations and arranging transportation for you. . We will definitely share your kind words with our staff and Abay.Your happiness is our number one priority!Hope we will see you soon!Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel; the staff were very friendly and helpful, and all my correspondence with the hotel was answered promptly. The hotel is located close to the airport, and the shuttle bus service to and from the airport is reliable. Although the Hotel Lobelia is not a 5-star hotel and does not aim to be, it provides great value for money.
Stayed 2 nights in Dec 2023
Response from Samson B. on 7 Jan 2024
Dear Christopher,Holiday Greetings !We are absolutely thrilled to hear about your wonderful experience with us! Your kind words about our hotel have truly brightened our day. We aim to provide exceptional service and create memorable experiences, and it is heartening to know that we have succeeded during your stay.We look forward to welcome you back !Kind Regards,Samson B.

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from Samson B. on 19 Dec 2023
Dear Joseph,We are delighted to know that we have managed to secure your full satisfaction with our services. Our goal is to ensure that every guest feels welcomed, comfortable, and well taken care of throughout their stay. We strive to go above and beyond in meeting our guests’ needs.We appreciate your encouragements.Kind Regards,Samson Befekadu,General Manager

2/10 Terrible

Aaron

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was a total cat fish. Cigarettte holes in drapes, stains all over the wall, floor. Bathroom was disgusting
Stayed 2 nights in Dec 2023
Response from Meron A. on 19 Dec 2023
Dear Aaron,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. We sincerely apologize for the disappointing experience you had with the condition of your room. We understand that cleanliness and maintenance are essential aspects of a comfortable stay, and we deeply regret for not being able to meet your expectations.Your feedback is invaluable to us as it helps us identify areas for improvement. We have taken this matter very seriously, and our housekeeping & maintenance team are on the forefront if this.Once again, we apologize for the inconveniences you encountered during your stay. We appreciate your feedback and hope that you will give us another opportunity to provide you with the exceptional experience we strive to deliver.Kind Regards,Meron Abate

10/10 Excellent

Jagannathan, Carbondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the money. Convenient from airport & left luggage service.
Stayed 2 nights in Dec 2023
Response from Hotel Lobelia Marketing on 9 Dec 2023
Dear Jagannathan,We are so grateful for your kind words. Thank so much for sharing your review with us and other travels. We are so glad to hear you like our convenient location and our luggage storage service. We look forward to welcome you again!Kind Regards Meron AbateSales & Marketing

8/10 Good

Brian Chintu

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Samson B. on 9 Dec 2023
Dear Brian,We thank you for choosing to stay with us. We are thrilled to know that you were happy & satisfied with our services. We appreciate your valued ratings.Happy Holiday Season !Kind Regards,Samson Befekadu,General Manager

6/10 Okay

Warren

Stayed 1 night in Oct 2023
Response from Hotel Lobelia Marketing on 11 Nov 2023
Dear Warren,We would like to thank you for taking your precious time to give us your review.we would like to know more about your reasons for this score. we would really appreciate it, if you could contact us directly through our mail address. Your recommendation & comments helps improve ourselves further. We continuously strive to serve you better.Hospitality Regards,Meron AbateSales & Marketing

4/10 Poor

pau

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ground transportation did not show up , drivers of other hotels to take me. Very noisy disco, music, banging all night, area outside the hotel is just like a building site
Stayed 3 nights in Sep 2023
Response from Hotel Lobelia Marketing on 14 Oct 2023
Dear Pau,Thank you for sharing your feedback. We endeavor incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. We value our customer’s opinions and would like to thank you for bringing this to our attention.We sincerely apologize and hope to see you again in the near future!Hospitality Regards,Meron Abate Sales & Marketing

10/10 Excellent

Jean Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Very good customer service from the shuttle driver to the receptionist at the hotel. We love every moment. The only thing that bothered us was the WiFi. It kept cutting off and slow at some times but overall, great experience. The food was also very good. I will recommend it to people traveling to Addis.
Stayed 2 nights in Oct 2023
Response from Hotel Lobelia Marketing on 9 Oct 2023
Dear Jean Claude,Thank you so much for your perfect score and for leaving a review and we are glad that you enjoyed your experience with us and our food. Our staff would be excited to know that you enjoyed their service! We continuously strive to serve you better.Hospitality Regards,Meron Abate Sales & Marketing

6/10 Okay

RANYA

Liked: Staff & service
People
Stayed 12 nights in Sep 2023
Response from Hotel Lobelia Marketing on 3 Oct 2023
Dear Ranya,Thank you very much for taking the time to share your feedback with us. It means so much when our best customers share their experiences.We are so glad we were able to meet your expectations!We look forward to welcome you back!Kindest Regards,Meron Abate Sales & Marketing

10/10 Excellent

hana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quite location. staff was friendly
Stayed 5 nights in Sep 2023
Response from Hotel Lobelia Marketing on 28 Oct 2023
Dear Hana,We are thrilled to have you in our hotel! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We are so happy to hear you like our nice and quite location. We look forward to serving you again soon!Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and excellent service
Stayed 9 nights in Sep 2023
Response from Samson B. on 14 Sept 2023
Dear Richard,Dear Bolis,Thank you so much for your feedback ! We are very glad to know that you were pleased with your stay. It is an exciting gesture of sentiment to take in a feedback of a happy guest like yours.Your comments will be shared with our entire staff for that matter. Happy Ethiopian New Year's !Please visit us again.Kind Regards,Samson Befekadu,General Manager

8/10 Good

Dionne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff and service
Excellent customer service from front desk Nimo to all others. Including the service staff etc. the room was massively huge but not in a good condition unfortunately. They tried their best to help and for this I appreciate it. Simple hotel and very well priced for sure.
Stayed 1 night in Sep 2023
Response from Samson B. on 11 Sept 2023
Dear Dionne,We thank you for choosing to stay with us.It is also an exciting gesture of sentiment to take in a feedback of a happy guest like yours.Your comments will be shared with our entire staff for that matter. We have taken note of your constructive comments as well.We look forward to hosting your stay again !Happy Ethiopian New Year's !Kind Regards,Samson Befekadu,General Manager

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value; friendly staff; convenient location
I stayed in Hotel Lobelia for a total of 5 nights during 3 separate times in July. The hotel is conveniently located, just a 10min drive from Bole international airport, & a free hotel airport shuttle is provided. This was perfect for me as I had to fly in & out of Addis Ababa a couple of times as I traveled around Ethiopia. Besides being close to the airport, the hotel is also very close to many other establishments, such as restaurants, cafes, shops, mall, etc. There is also an ATM just outside the hotel lobby so this was extra convenient. The 3 different rooms I stayed in during my 3 separate stays were all spacious, satisfactory, & clean. The bed was quite comfortable, & the wifi worked well in the room. The bathrooms are quite small, however, & can use some upgrades, but overall it was fine, and the hot water shower was great. On one of my stays, I did end up getting upgraded to one of the suites, which was a very big room with a very big bathroom. They serve a buffet breakfast which included traditional Ethiopian dishes, and sometimes eggs & pancakes, in addition to toast, fruits, juices, coffee, & tea. Besides breakfast, food is available all day at their restaurant, as well as room service. The food at the restaurant is quite good. Laundry service was also good – I dropped it off just before 8:30am & got it back just after lunch. They also have luggage storage. The overall service is really good here; plus all the staff are really nice, friendly, & accommodating.
Stayed 2 nights in Jul 2023
Response from Samson B. on 9 Sept 2023
Dear Iris,We sincerely appreciate your business and your valuable feedback. We feel honored by your wonderful & much detailed review. Your satisfaction is what drives us and your support is invaluable to us. We can’t wait to welcome you back for another outstanding experience.From all of us at Hotel Lobelia, we wish you a happy Ethiopian New Year ! Kindest Regards,Samson Befekadu,General Manager

10/10 Excellent

Frewoini

Stayed 1 night in Aug 2023
Response from Hotel Lobelia Marketing on 7 Sept 2023
Dear Frewoini,We are thrilled to have you in our hotel! Thank you for reviewing our hotel. It means the world to us and to our entire team! We look forward to serving you again soon!Kind Regards,Meron AbateSales & Marketing

8/10 Good

Terrance

Liked: Staff & service
A quaint older hotel a short walk away from the Airport. The entire staff from doorman was more than welcoming. Internet could be better. Had to go down to the lobby area for continuous signal. Showr has its individual tank soo… Hot!! If you like it that way. Power went off a few times but don’t panic, generator kicked on within 5 minute. You get what you pay for. When it comes to hospitality 5 STARS!
Stayed 13 nights in Jul 2023
Response from Hotel Lobelia Marketing on 8 Aug 2023
Dear Terrance,We can’t thank you enough for the kind words about our hospitality service. Your review means a lot to us and lets us know that you are satisfied with our service. It was a great pleasure serving you! Please rest assured we have addressed your valuable comments with the team to ensure we improve on this.Looking forward to welcome you soon!Kind Regards Meron AbateSales & Marketing

2/10 Terrible

Julie Ann

Stayed 1 night in Aug 2023
Response from Hotel Lobelia Marketing on 7 Aug 2023
Dear Julie,Thank you for sharing your feedback. We are very sorry that your experience was not an amazing one. At our hotel, we strive to provide the best experience we can for our customers. Please feel free to reach out to us through our email address with any further comments, concerns or suggestions you have so that we can make your next experience a better one.Your happiness is our number one priority.We hope you would give us a second chance to make it up to you. Kind Regards.Meron Abate Sale & Marketing

8/10 Good

Abdulwasi

Stayed 1 night in Jul 2023
Response from Samson B. on 2 Aug 2023
Dear Abdulwasi,We immensely appreciate your time taken to rate us on Hotels.com. We look forward to welcome you back soon.Have a wonderful week ahead !Kind Regards,Samson Befekadu,General Manager

6/10 Okay

Daniel, sudbury

Stayed 1 night in Jul 2023
Response from Samson B. on 18 Aug 2023
Dear Daniel,Thank you so much for your feedback. It was a pleasure to serve you. Please come again !Kind Regards,Samson Befekadu,General Manager

10/10 Excellent

Daniel, sudbury

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location. The security. Closer to all my needs: Food, shopping, restaurants, parks.
Stayed 1 night in Jul 2023
Response from Hotel Lobelia Marketing on 27 Jul 2023
Dear Daniel,We are pleased to have you in our hotel! Thank you for sharing your kind words with us. We are so happy to hear that our location is convenient for you. we work very hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We are looking forward to your next visit in Addis.Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful cozy and will be a hotel i would recommend to all friends. Your staff were awesome. Thank you for a great stay. Maybe a safety deposit box with clerk would be better than in room. As your warning about safety box integrity was off putting as i felt that i had to carry all my documents with me. 4.8/
Response from Hotel Lobelia Marketing on 24 Jul 2023
Dear Abel,Thank you for sharing your feedback regarding your stay! We are so glad that you like the service we provide. Also, thank you for the recommendation regarding the safety box in the room. Your recommendation & comments helps us to know that we are doing a good job with our guest and encourages us to improve ourselves further.Thank you for staying at Hotel Lobelia and we hope that you will consider us for your next trip!Hospitality Regards,Meron AbateSales & Marketing

10/10 Excellent

Gebreyesus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great to stay in hotel Lobelia
Stayed 4 nights in Jul 2023
Response from Hotel Lobelia Marketing on 19 Jul 2023
Dear Gebreyesus,Thank you so much for leaving a review and we are so glad that you enjoyed your experience with us. Our staff would be excited to know that you enjoyed their service! It means the world to us and to our entire team! We look forward to welcome you soon!Kindest Regards,Meron AbateSales & Marketing

6/10 Okay

Edris

Stayed 1 night in Jun 2023
Response from Hotel Lobelia Marketing on 24 Jul 2023
Dear Edris,Thanks so much for sharing your experience with us and the other travelers. We are delighted to have you in our hotel. We really hope to see you again soon!Kind Regards,Meron AbateSales & Marketing

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is near to airport and shopping area. Hotel staff is very helpful.
Stayed 2 nights in Jun 2023
Response from Hotel Lobelia Marketing on 12 Jun 2023
Dear Omar,We really appreciate that you take your precious time to share your review with our hotel and other travelers. We are so glad you enjoyed our staff's service and our location is convenient for you.We look forward to welcome you back soon!Kind RegardsMeron Abate Sales & Marketing

10/10 Excellent

Brian

Stayed 3 nights in May 2023
Response from Hotel Lobelia Marketing on 21 Jun 2023
Dear Brian,We are delighted to have you in our hotel! Thank you so much for the perfect score. We look forward to your next visit in Addis!Hospitality Regards,Meron AbateSales & Marketing

10/10 Excellent

tod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and accommodating. very customer service oriented. booked my tours of Addis Ababa, Lalibela and Gondar from the tour guide "Abay" at the hotel who arranged and coordinated everything...everything ran smoothly thanks.....Also stayed at this hotel from May 8th thru the 12th and I would like to thank the GM "Samson Befekadu" for arranging that extra late checkout, on my last day. as I mentioned they were very accommodating even permitting me to store our extra luggage at the hotel while we traveled to different areas at no charge.
Stayed 4 nights in Apr 2023
Response from Hotel Lobelia Marketing on 15 May 2023
Dear Tod Henry,Thank you very much for the wonderful review and for taking the time to share your feedback with our hotel. Our priority is customer service and we are ecstatic that we met that mark! Kind people like you make our job a pleasure. We will make sure Mr. Samson and Mr. Abay gets your kind words and appreciation.we look forward to welcome you back!Hospitality Regards,Meron AbateSales & Marketing

8/10 Good

SARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, confortable and convinient place for a shorts stay
Stayed 1 night in Apr 2023
Response from Samson B. on 25 Apr 2023
Dear Sarah,We thank you for choosing to stay with us. We are thrilled to know that you were happy & satisfied with our services. We appreciate your valued comments.We hope to see you again soon !Kind Regards,Samson Befekadu,General Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff. Clean and comfortable. Would recommend this hotel
Stayed 1 night in Apr 2023
Response from Hotel Lobelia Marketing on 19 Apr 2023
Dear Suzanne,Thank you so much for your splendid review, perfect score and for taking your time to share it. We are so glad that you enjoyed your stay in our hotel. We work really hard to make sure our guests enjoy their stay in our hotel. Hence, we are very happy to see that reflected on your last visit. Our staff is very thrilled to know that you enjoyed the service! Looking forward to your next visit! Kind Regards,Meron AbateSales & Marketing

8/10 Good

Jean

Stayed 1 night in Mar 2023
Response from Hotel Lobelia Marketing on 22 Apr 2023
Dear Jean,Thank you so much for your perfect score and we are glad that you enjoyed your experience with us. We are looking forward to your next visit in Addis!Kind Regards,Meron AbateSale & Marketing

10/10 Excellent

Daniel, Tulsa

Stayed 2 nights in Mar 2023
Response from Samson B. on 12 Apr 2023
Dear Daniel,Thank you so much for your perfect score. Most importantly, we are very glad that you had a wonderful stay.Happy Holidays !Kind Regards,Samson B.

10/10 Excellent

Eskindir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay and helpful staff
Stayed 21 nights in Feb 2023
Response from Hotel Lobelia Marketing on 20 Mar 2023
Dear Eskindir,It is such a pleasure to receive your review / feedback of your stay. We are so delighted that we were able to meet your expectations. We'd be lucky to welcome back your family. Kindest Regards,Meron AbateMarketing and Sales

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Feb 2023
Response from Hotel Lobelia Marketing on 14 Mar 2023
Dear Jared,We are so grateful for your kind words. Thank so much for sharing your review with us and other travels. We are so glad we were able to help you feel comfortable. our staff will be delighted to know that you enjoyed their service.Looking forward to your next visit!Kind Regards,Meron Abate Sales & Marketing

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Sarah was perfect😍
Stayed 2 nights in Feb 2023
Response from Samson B. on 5 Mar 2023
Dear Warren,Thank you so much for your feedback. We are certainly glad that you enjoyed your stay with us. We will make sure Sarah will receive your encouragement, accordingly.We hope to welcome you back soon !Kind Regards,Samson Befekadu,General Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service
Liked the spacious and unique set up of the room. Although some areas of the rooms need up grading. Thanks again.
Stayed 1 night in Feb 2023
Response from Samson B. on 3 Mar 2023
Dear Jean,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We really appreciate your business.Have a wonderful weekend!Kind Regards,Samson Befekadu,General Manager

8/10 Good

Daniel K.

Stayed 2 nights in Feb 2023
Response from Samson B. on 11 Mar 2023
Dear Daniel,Greetings again !Thank you very much for your wonderful ratings of our hotel. We really appreciate your stay and hope to see your return soon.Have a great weekend ahead !Kind Regards,Samson Befekadu,General Manager

10/10 Excellent

Raymond, Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All members of staff are friendly l and the Hotel is clean.
Stayed 2 nights in Feb 2023
Response from Hotel Lobelia Marketing on 18 Feb 2023
Dear Mumba Kale,Thank you very much for the wonderful review and for taking the time to share your feedback with our hotel. Our priority is customer service and we are ecstatic that we met that mark! Kind people like you make our job a pleasure. We look forward to your next visit!Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Raymond, Smyrna

Stayed 2 nights in Feb 2023
Response from Samson B. on 9 Mar 2023
Dear Raymond,Thank you so much for your perfect score. We're very glad that our team managed to secure your complete satisfaction.We look forward to your return !Kind Regards,Samson Befekadu,General Manager

10/10 Excellent

Raymond, Smyrna

Travelled with partner
Liked: Staff & service
The cleaness of the place
Stayed 2 nights in Feb 2023
Response from Hotel Lobelia Marketing on 17 Feb 2023
Dear Mumba Kale,We are delighted to have you in our hotel! Thank you so much the perfect score and for sharing your kind words with us. It means the world to us and to our entire team! We look forward to welcome you back!Kind Regards,Meron AbateSales & Marketing

8/10 Good

Addisu

Stayed 26 nights in Jan 2023
Response from Samson B. on 6 Mar 2023
Hello Ato Addisu,Thank you so much for your ratings. We are very glad that you enjoyed your stay. Please come again !Kind Regards,Samson Befekadu,General Manager

10/10 Excellent

Eghosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2023
Response from Marketing Dept. on 31 Jan 2023
Dear Angela,Thank you for choosing our hotel. We are so glad to hear that you enjoyed your recent stay in our hotel. Thank you so much for taking your time to give us this amazing score. We look forward to welcome you back soon!Kind Regards,Meron AbateSales & Marketing

10/10 Excellent

Bojan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great hotel for the fraction of the cost
Stayed 3 nights in Jan 2023
Response from Hotel Lobelia Marketing on 26 Jan 2023
Dear Bojan,Thank you so much for your review, perfect score and for taking your time to share it. We are so glad that you enjoyed your stay in our hotel. We work really hard to make sure our guests enjoy their stay in our hotel. Hence, we are very happy to see that reflected on your last visit.We look forward to your next visit!Kind Regards,Meron Abate Sales & Marketing

6/10 Okay

Bethelhem

Travelled with family, Travelled with partner
i like the cleanliness of the property what i don't like is the front desk staffs could have been more professional with respect to handling guest room keys and the way they keep these keys for a guest while guest is out of the hotel tiil they come back . in our case , they lost the key and we had to go ghrough argument and some attitude from the side of this front desk woman before she gave us a new room key. this could have been avoided with a beter attention given by staf memberes towards to guests .
Stayed 17 nights in Jan 2023
Response from Samson B. on 31 Jan 2023
Dear Bethelhem,Thank you so much for your feedback. We are glad that you enjoyed your room during your stay. We do apologize for disappointing you with how we handled the communication on our part, regarding the room key. We have made thorough investigation and we have concluded that the key was lost during turn down service.We do hope that you can excuse us this time & hope to see you in the near future.Have a great week ahead !Kind Regards,Samson B.General Manager

8/10 Good

Malcolm

Stayed 8 nights in Jan 2023
Response from Hotel Lobelia Marketing on 11 Nov 2023
Dear Malcolm,Thank so much for sharing your review with us and other travels. We are so glad we were able to help you feel comfortable. We look forward to your next visit in Addis! Kind Regards,Meron AbateSales & Marketing