Aetna Springs Holidays

Great location and views with close proximity to SFO and the city

Great location by Union Square and very nice rooms and hospitality

I was pretty happy with my stay here. Apparently it's a timeshare place, but I just booked it as a hotel. Since I was working in SF for six nights, the Donatello was ideal: centrally located to transit (I took BART, Muni, and CalTrain), equipped with a kitchenette space, and with a water bottle filler just a few doors down from my room. Overall, I was happy with the room, though communication about some aspects of my stay was confusing. I had no idea if/when my room would be cleaned, for instance, and there was no booklet of information in the room. The room was cleaned once during the trip, and though the hotel confirmed a second cleaning would occur, no one from housekeeping showed up to do it on the scheduled day. Also, the Expedia description says there's a business center, but there isn't one, so I had to reach out to the front desk about a print job. They did it with no issue, however.

Friendly and helpful staff. Beautiful suits.

Room was really clean, staff were helpful parking was convenient. The bar was nice.