Afrate Haïssoun Holidays

I was in Marrakech for 10 days, and loved staying here! At the end of my trip I got food poisoning, and wasn’t flying out till 9pm, and they let me stay in the room resting until I had to go to the airport, instead of having to check out at 11. For this alone, I am SO thankful, and will recommend everyone stay here!

Bello il riad ma non buono il servizio …. Innanzitutto non si può pagare con carte di credito cosa non indicata nella prenotazione, il gestore poco disponibile eravamo in 3 e abbiamo chiesto delle uova in più visto che hanno portato per 3 una mini frittata è mi hanno detto di no nemmeno a pagamento ….. ho chiesto il phon perché non c’è in camera e mi hanno detto che dovevo aspettare ne hanno solo uno per tutti ….. ho chiedo di avere la colazione alle 8:30 spaccate perché poi avevo una gita e mi hanno detto che alle. 8:30 iniziava la colazione cioè iniziavano a preparar are non itevi averla a quell’ora ….insomma pessimo servizio peccato perché il riad merita

What the website advertised and what the hotel offered were two VERY different scenarios. We arrived at the hotel and waited 25 minutes to be checked in, the employee just disappeared. When making arrangements to be picked up at the airport, they forgot to mention the taxi drops you off and it’s a 20 minute walk to the front door. They advertised breakfast from 4AM to 11AM, it was from 8-10 so we missed it most days due to excursions. The hotel was totally understaffed. I NEVER expect people to speak English but it was advertised on the website…..not really. The employees were nice but what was advertised on the website was just not there. Our bathroom literally smelled like raw sewage, we had to close the door, the room also smelled, it wasn’t fixed. The AC didn’t work, the room was dark, no chairs, we used our suitcases as bedside tables. No toiletries or soap, there was harsh shampoo and bubble bath but no tub! Had we not prepaid, we would have left. We paid close to $500/night, just a rip-off. To add insult to injury, in a country that you CANNOT DRINK THE TAP WATER, our “luxury” hotel CHARGED US FOR BOTTLES OF WATER but didn’t tell us that until we were checking out! We felt lied to and cheated about the quality of the hotel and what was to be offered. The next reservation I make on Expedia, I will do much more research and not take things at face value. Everything else about Marrakech was simply amazing, we will be back!

Place was great! Staff were lovely soecially tge care taker "Sumo" and another lovely lady. They were very helpful and attentive- never let us go hungry!