Africa Holidays

The people here are great, they are very knowledgeable and accommodating. It was very easy to change times and rearrange tours. It is a very welcoming place to stay, it is family ran and makes you feel as a house guest. There are many near by shops and stores that you can walk to also.

The room was really nice but quite small. The bathroom was tiny, couldnt reach the pegs/towels at the top. It states daily house keeping but our room was not cleaned once, we had to ask for bottles of water, fresh towels and toilet paper which they did give straight away. The older man called Khaled in the restaurant was really nice and welcoming and looked after us. The tall receptionist was very friendly and gave us good suggestions. Another member of staff called Moustafa was very unwelcoming after we did not book any tours with him. He did not even speak to us after this and was quite rude- this was quite off putting staying in the hotel.

The room was on the 5th floor. This is great in that you're high up so better views. It's not so good because it's right under the terrace/dining area. Every time staff/customers moved chairs or tables, you heard everything in your room. We loved the lady who makes pitta bread fresh on the terrace. The food choices where good. Front of the house/reception, Mr Reda Abd was excellent. Friendly and helpful.

Great staff and infrastructure. Tucked away from the city noise. Like an oasis in the desert. Spacious hotel grounds, perfect for post dinner walk. The italian restaurant is exquisite. Pools are great. I highlight the staff professionalism and responsiveness one more time. Keep up the great work and ambiance.