We were taken aback by the hotel on arrival, the surroundings and restaurant. It is a very nice place, but the location isn't great to explore Agadir.
The breakfast, lunch and dinner food were all good. All be it the lunch menu very small. Note the restaurant doesn't open until 8pm, personally a negative but I believe fairly typical of Morocco.
The spa, all be it we never took up any paid service, was very poor. Cold cold water in the 'heated' pool. Extremely dark all round, the sauna was turned off and only partially hot when we entered and the jacuzzi lacking of any power and again cold.
The hotel was what disappointed the most, the turn-down service took our soap away, didn't provide new, no new water was provided, there were adult and baby cockroaches in the room, we found used cotton buds in the box in our bathroom, the bath plug didn't close on the fancy ornamental bath, we couldn't get an iron and ironing board for five minutes to iron a dress, instead were advised repeatedly to pay and wait for their service, the sun beds by the pool were all broken, a struggle to find one you could sit-up on without it falling down.
The worst thing, after the first day we kindly advised the hotel manager with a list of things to improve. Nothing was taken on board in the subsequent nights stay and no form of any recommence was even offered - this is extremely poor service anywhere.