This is only a five star hotel by name but a three to four star hotel in terms of staff and service.
There is no proper pool of cars available to guests. We reserved a Sedan for a trip to Patan for which the hotel charged 8000 rupees. When the time came for pick up, the hotel sent us a derelict taxi for transport, which was completely unacceptable. They did change the car after arguing for an Innova with a broken windshield.
The breakfast and dinner buffets are good but the takeaway meals are appalling. We requested club sandwiches for takeaway. When we opened the boxes, we found the most ridiculous, small sandwiches, no fries, no napkin. Just the box.
Besides, the rooms are poorly designed. The bathrooms give no privacy to guests. There is no place to hang clothes and no door isolating the bathroom. There is just a door for the toilet and one for the shower. Very inconvenient.
Having been to several Marriott hotels in India and abroad I can say this is their worst offering in their “five-star” line-up. Not recommended