Salem Holidays

The staff is great, the area around the hotel is convenient and walkable. The conditions of the hotel are less than desirable. The rooms are very dated, and not well kept and in need of major upgrades. I would highly recommend staying somewhere else if you prefer a cleaner, updated hotel. If you have low expectations for overall upkeep then this hotel is fine.

Overall, my husband & I enjoyed our stay at the Raffles -- but we weren't thrilled with the level of service we received. Specifically: - We checked in late (~11pm) due to a train delay, and the front desk informed us that our "butler" would reach out the next morning to introduce various services, etc. That never happened, which was disappointing because butler service is a Raffles staple that we were looking forward to experiencing. - Upon getting to our room, which was otherwise lovely, it became clear that the touchscreen-enabled lighting system had malfunctioned. This meant we could only have ALL the lights in the room (+ bathroom) 100% on or 100% off -- no in-between (and no dimming, etc). I alerted the front desk immediately, who offered to send an engineer "within an hour or so" -- but at that point it was nearly 12am, and we were too exhausted to wait so we declined. No one ever followed up with us or offered a solution to the issue, which grew increasingly annoying throughout our stay (e.g., I had to use my phone light to use the bathroom at night because the only other option would have been to turn ALL of the lights on 100% (and wakeup my husband). The issue also extended to the "request service" vs. "privacy please" button, so we had no way of requesting (or denying) maid service. - My husband & I celebrated our anniversary on this trip, and I let the hotel know in advance (hoping for at least a card or little treat) -- but this went 100% unacknowleged.

This is a lovely hotel with great facilities in a superb location.

Our stay was amazing. Staff were friendly and helpful. Loved the Red Sox deco.

The place was nice, but the breakfast dropped the ball. Not many options for health conscious. I ordered some items in person for delivery and of course 2 of the 3 items were missing.