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Reviews of Whitsunday Terraces Hotel Airlie Beach

3 out of 5
Whitsunday Terraces Hotel Airlie Beach
5 Golden Orchid Drive Airlie Beach Whits, Queensland, Airlie Beach, Australia, Airlie Beach, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 208 out of 742 reviews" "
Rating 8 - Good. 284 out of 742 reviews" "
Rating 6 - Okay. 161 out of 742 reviews" "
Rating 4 - Poor. 60 out of 742 reviews" "
Rating 2 - Terrible. 29 out of 742 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

vanessa

Liked: Cleanliness, staff & service
Good views
Stayed 2 nights in Feb 2024

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, & spacious. Could walk everywhere. Great bar & restaurant on site! Friendly staff. I definitely recommend.
Stayed 4 nights in Jan 2024

10/10 Excellent

Zdenka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ocean view terrace Great staff service Great location The only issue was the Internet connection which was very poor.
Stayed 7 nights in Dec 2023

10/10 Excellent

Davin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Dec 2023

8/10 Good

Satendra

Travelled with partner
Liked: Cleanliness
Clean,but t v not working,dinning table unsafe to use No tissue,false fire alarm in the middle of the night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Toli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Marnie

Travelled with group
Liked: Staff & service
Room was comfortable. Lounge chairs were dirty/stained. Benchtop cooktop would have been appreciated to cook small meals or even supply cooking utensils to use at onsite BBQ facilities.
Stayed 3 nights in Nov 2023
Response from Whitsunday Terraces on 19 Nov 2023
Hi MarnieThank you for your feedback - glad you found the room comfortable.We actually have both BBQ packs and Cooking Bundles available at reception for use in all of the standard rooms and of course our superior rooms have built in cook tops and ovens.We hope we get to welcome you back at another time.RegardsMichele

10/10 Excellent

Ethan

Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Great Location , amazing views. Rooms are standard but comfortable, pool is nice with views over the coral sea. There is a short walk uphill from the town centre, this is not to taxing but could be for some people. Recommend...
Stayed 5 nights in Oct 2023

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service
Great place with lovely views. Great little bar on site. Lovely place to stay and close to everything in Airlie.

6/10 Okay

Elaine

Travelled with family
Very basic facilities in apartment, needs to be updated. Noisy when the bar is open.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

4/10 Poor

Charles

Travelled with partner
Disliked: Amenities, property conditions & facilities
Excellent walkable location BUT hill to walk up to property was steep which could be problematic for some people, All taps leaked and shower dripped constantly, bathroom cupboard had water damage and falling apart at the base, hot water ran out quickly, no stove top, had ants in kitchen and bathroom, and room and furniture was in dire need of updating - should have been rented at a reduced rate. Therefore, booking advertisement was misleading. When speaking with management, they mentioned the room was to be renovated soon, so maintenance approach was minimal. It's a shame that this room reflects poorly on the hotel. Not sure of the state of other rooms. The Anchor Bar was very good. Would only stay again if we had a renovated room with fully equipped kitchen as the location was excellent! I'd call hotel before booking to inquire about room condition and its amenities!
Stayed 4 nights in Sep 2023

10/10 Excellent

Rajnesh

Stayed 3 nights in Aug 2023

10/10 Excellent

Kuljeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location and very quiet. Everything is at walking distance. Highly recommended
Stayed 3 nights in Aug 2023
Response from Whitsunday Terraces on 1 Sept 2023
Thank-you so much for your review Kuljeet. We are so glad you enjoyed your stay!

6/10 Okay

Dirk

Liked: Cleanliness
Disliked: Property conditions & facilities
Even though the description states ‘Free WiFi’ the room did not have it. Only in pool area, which is not appropriate if you have to run a work conference call. Very misleading… it’s like saying ‘We have free WiFi, but you have to go to the closest Starbucks’.

10/10 Excellent

Lynette

Stayed 2 nights in Aug 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Excellent position for a reasonable price, however, the property itself is looking a little tired. Our room was a good size, with a nice view, but did not have a lounge room light, there were no towel hooks or towel rails in the bathroom (so nowhere to hang towels), the bathroom shower curtain rail fell down, the particle board ledges in the wardrobe were on the way out etc.
Stayed 5 nights in Aug 2023

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was well located and the staff and service was great. The room itself was clean but very dated for the cost. Simple things like light globes missing leaking tap Tv and remote that need replacing. It would be lovely if it had a facelift.
Stayed 4 nights in Jul 2023

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property advertises that Wi-Fi is available, however it is only available at the reception and desk check-in not in the individual rooms. This was not included on the website.
Stayed 2 nights in Jul 2023

8/10 Good

lyndsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the hotel we thought it was lovely,staff surroundings ect. The views are amazing! We then got told where our room was (up a steep hill) it was at the top of the hill which we felt was right out of the way. There is also no wifi in the rooms which for us was a huge let down. You only get wifi round the main pool and reception area. They were the only down falls we had. The hotel its self is spotless.
Stayed 3 nights in Jul 2023

10/10 Excellent

Melanie

Stayed 4 nights in Jul 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, amazing view, the balcony is very nice, bathroom really good, a lot of space. The facilities could be a bit better for the price, looks old and cheap and miss a gaz cooker or electric hotplates? Otherwise wise all good 👍
Stayed 6 nights in May 2023

6/10 Okay

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s got incredible views, decent restaurant, bed is small but comfy, and staff are super pleasant and friendly…….that’s about it. The property is run down - inside and out, requires upkeep or an overhaul, and housekeeping is poor…….is it a “you get what you pay for?” The stay wasn’t a bargain. The room was not swept or mopped - hair and bits on the floor, tables benches not wiped, the fridge looks newish, the bathtub not clean - hair inside the tub, a huge stain on the bottom of the tub, hair and dust and base of toilet, cobwebs on the windows. I like that 1.5 rolls of toilet paper and 2 tiny tubes of shampoo are there to cover your stay, reception is only open certain hours - so if you run out of toilet paper in the middle of the night it’s a problem. The thin tiny blanket provided is not enough to warm some people at night (we stayed during winter). Only the spa is heated and only one pool is available when they claim 2. Parking is good but some access and spaces are very tight so if you have a larger vehicle it may be inaccessible in some parts. Doors and balcony doors lock but are not super secure. There are long term or permanent tenants living there, with a “you’re in my home” attitude - so you will hear loud music, or they will put cones on parking that they believe belong to them (there is no allocated parking), they will be loud in the early hours of the morning…..I guess we all want to feel the “my home” vibes where we live. If clean, I would maybe stay again.
Stayed 2 nights in May 2023

6/10 Okay

Vivecka

Travelled with family
Stayed 4 nights in Apr 2023

6/10 Okay

Mara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is stunning! The staff go above and beyond to make your stay as amazing as possible. All tours pick up from the accommodation which is handy. Everything you need is nearby. It’s my second time staying and will stay again.
Stayed 5 nights in Apr 2023

6/10 Okay

Georgia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Davin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location central to everything, clean, quiet, friendly staff, my favorite spot to stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Miguel

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing and the location excellent, 5 minute walk to the main street. Liked having a washing machine too.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were given was super big with a view to die for it had everything we needed and more with some of the nicest staff we've met since arriving in oz i would recommend whitsunday terrace to everyone

4/10 Poor

Bob

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Fantastic views and location nice pool and bar. Rooms very run down
Stayed 3 nights in Dec 2022
Response from Michele on 13 Dec 2022
Hi BobSorry to hear you were unhappy with your accommodation.All of our units are individually owned and we have been working very hard with our owners in upgrading and renovating. We now have alot of units that have been renovated with new furnishings, new bathrooms and kitchens and fully painted out.Hopefully next time you choose to visit Airlie, you give us a call and we will ensure you are booked into a unit that better suits your needs.Have a great Christmas.Michele and Danny

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Units are dated but very clean. The view is amazing
Stayed 2 nights in Nov 2022

4/10 Poor

Paul

Stayed 2 nights in Oct 2022

6/10 Okay

Tony

Liked: Staff & service
Needs a modern kitchenette and bathroom. Wifi should be available in the rooms.
Stayed 12 nights in Oct 2022

10/10 Excellent

ROBERT JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! I didn’t have a car but found I could walk everywhere I wanted to get to which was SUPER handy! I think some rooms MIGHT be a little noisier if you’re near the pool (just on weekend day evenings because there’s a cute little pop up bar that opens really close to the pool) but my room wasn’t near there so I had a lovely quiet spot and SUCH a great ocean view! The room itself was totally fine, had everything I needed with a good amount of space, comfy bed and just the best balcony and view. Staff were really nice, welcoming and accommodating. If you book, it might be worth doing it directly with them, just so you know where abouts you are room-wise, but overall, a really great spot, highly recommended this place!
Stayed 6 nights in Sep 2022

8/10 Good

Michaela

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great Property our room was basic but that’s all we needed I didn’t like the fact the door to the patio didn’t lock and that my one year old could easily get out to it
Stayed 3 nights in Sep 2022

4/10 Poor

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice views and good location
Stayed 3 nights in Sep 2022

6/10 Okay

Mary

Travelled with group
Disliked: Amenities, property conditions & facilities
A standard room should have standard inclusions. There was no remote for the air con/heater. The hot water ran out within 2 minutes, There weren’t enough utensils for 2 people. The bathroom fan didn’t work. Only one face washer for 2 people. We had one towel each for 4 nights. The carpet in the room was sticky to stand on and needed a clean badly. The laundry facilities were appalling. The washing machine didn’t work properly. The clothes came out the same as they went in. The reception wasn’t attended past 6pm. On the upside it has awesome views.
Stayed 4 nights in Jul 2022

8/10 Good

Kain

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location clean and very helpful staff. The room could be amazing just needs modernising and anew tv. But saying that we would stay again
Stayed 2 nights in Jul 2022

8/10 Good

Leonie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Old but clean, comfortable, spacious and great position. On an extremely steep hill, hence the amazing view. Staff not particularly helpful. Price reflects quality.
Stayed 5 nights in Jul 2022

4/10 Poor

Anita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we were in our room we were reluctant to leave because there was no transport and the property was on a VERY steep hill.
Stayed 7 nights in Jun 2022

10/10 Excellent

Natalie Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You felt as if you were in paradise all on your own. Couldn't hear anyone else. Big spacious apartment. Perfect for couples and familoes.
Stayed 2 nights in Jun 2022
Response from Michele on 11 Jul 2022
Hi Natalie - Great to hear that you enjoyed your stay with us and look forward to welcoming you back again! Michele and Danny

10/10 Excellent

Julie Ann, Brookline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, good value
Stayed 3 nights in May 2022

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing restaurant but dated accommodation
Restaurant food at The Anchor Bar was exceptional, credit to the chef. Good location to Airlie Main Street. Rooms are very dated and although maintained really showing their age. Noise from other guests very loud to the point of seeming to be in the same room. Connecting doors may as well be left open. No privacy on balconies at all and need to keep curtains closed in case the neighbours are on their balconies. Bathrooms could do with a really good scrub floor to ceiling.
Stayed 2 nights in Apr 2022