Ait Imour Holidays

The staff were polite and helpful. The bathroom needed some work as the drain kept blocking. There were not enough hangers to use and the storage space was inappropriate. Overall the hotel was pleasant and comfortable.

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Small riad located outside the medina. You need to be prepared to deal with staff who can be quite persistent in trying to sell extra services despite our refusals. We eventually booked and paid for an airport transfer through them. They had also offered us a takeaway breakfast, which we never received. We ended up without transportation in the middle of the night, having to figure things out ourselves, and they refused to issue a refund

The bed mattress was of very poor quality, cardboard-type firmness, dipping to the middle (picture). The bathroom was unsafe, with a high step to enter and a high down step to exit, but no mat prevent slipping on the tiled floor. The towel rail was broken (pictured), so little due care and attention had been offered to property maintenance. Simple things like shampoo and conditioner were non-existent. The only item was a handwash (pictured) Sockets in the room were exposed. Another frustrating element was the breakfast. They have a very strict one hour breakfast time and will not accommodate any request out of this time without an excessive charge.