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Reviews of Hôtel des Eaux

3 out of 5
Hôtel des Eaux
6, bd des Côtes, BP 521, Aix-les-Bains

Reviews

9.0

Wonderful

Rating 10 - Excellent. 125 out of 211 reviews" "
Rating 8 - Good. 70 out of 211 reviews" "
Rating 6 - Okay. 13 out of 211 reviews" "
Rating 4 - Poor. 2 out of 211 reviews" "
Rating 2 - Terrible. 1 out of 211 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
History
Stayed 1 night in Oct 2023
Response from Patricia on 9 Oct 2023
Dear Guest,Many thanks for your feed back !Best regards

10/10 Excellent

neil

Stayed 1 night in Jul 2023
Response from Patricia on 9 Jul 2023
Many thanks for the feed back !Best regards

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Patricia on 9 Jul 2023
Many thanks for the feed backBest regards

10/10 Excellent

Purshottam

Stayed 1 night in May 2023
Response from Patricia on 4 Jun 2023
Cher Client,Merci beaucoup pour votre retour et au plaisir de vous revoir.Meilleures salutations

10/10 Excellent

DAVE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too, close to city centre
Stayed 2 nights in Mar 2023
Response from Patricia on 2 Apr 2023
Dear Guest,Many thanks for your comments.We hope to see you again !Best regards

4/10 Poor

Stephane, Ho Chi Minh City

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice room, but no dinner available on Sundays. Staff told me last minute and had to chance my plan to have diner outside.
Stayed 1 night in Jul 2022
Response from Patricia/Réception on 18 Jul 2022
Dear Sir, Dear Customer, We apologize for the late information you received about our restaurant. We operate with a single menu (no a la carte) and we are indeed closed on Sunday evenings. The booking site does mention our restaurant being open on certain days. We are sorry that we did not meet your expectations, Best regards The reception

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but noisy
The premium room is nicely renovated, flawlessly clean, still pretty small. There is a lot of noise from the park I guess children playing all day long and at night some machine or a/c working in the middle of the night every half an hour for a couple of minutes ( not sure what it was) I tried to complain, but the young lady at the reception did not know English, so no result.
Stayed 2 nights in Jun 2022
Response from Patricia/Réception on 12 Jul 2022
Dear Guest, Many thanks for your feed back after your stay. There is a little school behind the hotel with a playground. Sorry for the noise, somebody speaking english could explain you... Best regards

10/10 Excellent

Ernesto

Stayed 1 night in May 2022
Response from Marjorie / Réception on 28 May 2022
Nous sommes ravis que vous ayez apprécié votre séjour !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Patricia/Réception on 17 May 2022
Cher client, Tous nos remerciements pour votre retour. Au plaisir de vous revoir. Meilleures salutations Amélie

10/10 Excellent

Yvette, Holliston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right. A A for everything.
Stayed 2 nights in Apr 2022
Response from Patricia/Réception on 12 Apr 2022
Many thanks for our feed back ! We hope to welcome you again. Best regards Patricia

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. Hotel convenient for the town. Very comfortable bed and newly refurbished bathroom. Excellent continental breakfast. On site free parking very handy. We did walk to the lake but it was a bit of a hike!
Stayed 1 night in Mar 2022
Response from Patricia/Réception on 21 Mar 2022
Dear Guest, Many thanks for the feed back ! We are very happy to hear that you enjoyed your stay. We hope to see you again. Best regards

10/10 Excellent

Simon

Stayed 1 night in Mar 2022
Response from Patricia/Réception on 7 Mar 2022
Bonsoir, Avec tous nos remerciements pour avoir pris le temps de nous faire un retour suite à votre séjour. Au plaisir de vous revoir, Meilleures salutations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night break in Aix les Bains.
Hotel Des Eaux is a converted mansion set about 5 minutes walk from the centre of town and about 25 minutes from the lake. Although set on quite a busy road, there is little or no noise from traffic overnight. Easy parking on site. We were welcomed by a very pleasant and helpful receptionist who spoke good English. She took the time to accompany us to our room and made sure everything was good. Room was spacious with high ceiling , a good king bed and a good size shower room and a separate toilet . Only small gripe was low water pressure so not the most powerful of showers. Decent continental breakfast . Best thing about the hotel is it's location. We stayed two nights and after arrival we didn't use the car until we left . Within 5 minutes walk you can find a good selection of bars and restaurants plus shops etc. The lake is about 25 mins walk but there is plenty of parking at various points by the water if you prefer to drive. We wouldn't hesitate to chose this hotel if we return to the area. Overall very good and good value for money.
Stayed 2 nights in Oct 2018
Response from Patricia on 8 Oct 2018
Dear Guest, Many thanks for the feed back after your stay with us. We are very happy that you enjoyed the welcome and the comfort of you room. We share with the whole team and take good note of your remarks. It will be a pleasure to see you again. Best regards Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with a beautiful view (we had the one facing the cathedral). Clean and spacious room with excellent mattress. Decor a little dated and could do with a refresh. Noise from the road was a little too much at night with the window open but fine with the window closed - only issue there is that there is no air-con so gets very hot at night. Good value for money. Note that in this and other hotels in Aix les Bains there is a free transport card you can get from reception.
Stayed 3 nights in Jul 2017

8/10 Good

Mary, Narbonne France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Seniors
My husband and I and our Cavalier dog were returning from Aosta and spent one night in Aix-les-Bains. It is a spa town and very beautiful an fun to walk around. The hotel was a little dated and basic but in a convenient location. Easy layout for the older crowd. You have to pay extra for parking and breakfast.

10/10 Excellent

Philip, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aix Les Bains
A short walk into town and some great restaurants, particularly near the park

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and good location. Breakfast was simple and adequate. Hostess was outstanding check-in, Check-out and overall helpfullness

8/10 Good

bob, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Although the hotel was lovely and our room was more than spacious, we felt like we were staying in a retirement home. Now, we were there on a Sunday and (little did we realize) that the entire town shuts down on Sundays. The staff was very accommodating and our corner room (with fantastic views) was huge with tons of storage and a large bathroom. However, the hotel did not seem very full and we felt like we were the youngest ones there (and we're 60!). Lots of elderly people sitting around the lobby - I guess there to take advantage of al the spas. Finding anything open for dining was almost impossible, but the kind front desk clerk did recommend a place within a few blocks that was open on Sunday evenings and we had a lovely meal there. Overall, a lovely stay but go visit Aix les Bains on any day but Sunday.

10/10 Excellent

sebastien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un très bel hôtel bien situé par rapport au centre-ville , le petit déjeuner très bien, le personnel agréable . C'était notre deuxième séjour et nous y reviendrons.
Stayed 1 night in Apr 2024
Response from Patricia/Réception on 28 Apr 2024
Cher Client,Un grand merci pour votre retour et votre fidélité.Au plaisir de vous revoir !Meilleures salutations

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Patricia/Réception on 2 Apr 2024
Cher Client,Tous nos remerciements !Au plaisir de vous revoir,Meilleures salutationsLa réception

10/10 Excellent

kamel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Patricia/Réception on 26 Feb 2024
Merci beaucoup pour votre retour suite à votre séjour !A bientôt pour une prochaine halte.Meilleures salutations

6/10 Okay

Xavier

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Cyril

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jérôme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une expérience inoubliable
Tout a été parfait : La chambre était formidable, le personnel merveilleux et le repas excellent et original ! MERCI
Stayed 1 night in Nov 2023
Response from Patricia on 5 Dec 2023
Cher Client,Merci beaucoup ! Nous partageons votre commentaire avec l'ensemble du personnel.Au plaisir de vous revoir,Meilleures salutationsLa réception

10/10 Excellent

christin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil , hôtel très propre , chambre confortable , parking gratuit , centre ville accessible à pied , super petit déjeuner très grand choix de qualité en salé et sucré en buffet avec en plus le sourire du personnel. Seul tout petit bémol : les portes des chambres qui malgré le "ralentisseur" claquent pour se fermer , mais le reste est tellement top...
Stayed 1 night in Nov 2023
Response from Patricia on 2 Dec 2023
Chère Cliente,Tous nos remerciements pour votre retour ! Nous sommes ravis que vous ayez apprécié votre séjour et prenons bonne note de vos remarques.Meilleures salutationsLa réception

10/10 Excellent

Lakkdar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halte d'une nuit
Séjour d'une nuit en couple.
Stayed 1 night in Nov 2023
Response from Patricia on 2 Dec 2023
Cher Monsieur,Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions suite à votre séjour.Au plaisir de vous revoir !Meilleures salutationsLa réception

10/10 Excellent

Céline

Stayed 1 night in Nov 2023
Response from Patricia on 23 Nov 2023
Chère Cliente,Merci beaucoup pour votre retour et au plaisir de vous revoir !Meilleures salutations

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Patricia on 23 Nov 2023
Cher Client,Tous nos remerciements pour votre retour suite à votre séjour. Nous espérons avoir le plaisir de vous revoir !Meilleures salutations

10/10 Excellent

Joao

Liked: Staff & service, property conditions & facilities
Propreté et literie . La douche et très petite. Mais on s'y fait
Stayed 1 night in Nov 2023
Response from Patricia on 19 Nov 2023
Cher Monsieur,Tous nos remerciements pour votre retour et au plaisir de vous revoir ! Meilleures salutations

8/10 Good

emmanuelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout était parfait
Stayed 1 night in Nov 2023
Response from Patricia on 19 Nov 2023
Bonsoir Madame,Merci d'avoir pris le temps de nous faire un retour suite à votre séjour, nous sommes ravis que vous ayez apprécié notre établissement. Au plaisir de vous revoir.Meilleures salutations

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuleux, exceptionnel
Séjour exceptionnel, un standing fabuleux pour un prix imbattable, un personnel adorable et un repas du soir au prix incroyablement compétitif (entrée, plat, plateau de fromage, buffet de dessert) pour 20 euros, certes c'est un menu unique mais le moindre resto du coin est à 20 voir 25 euros le plat seul, et en plus tout est excellent et fait maison.
Stayed 3 nights in Oct 2023
Response from Patricia on 11 Nov 2023
Cher Client,Tous nos remerciements pour votre retour. Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement et espérons vivement avoir le plaisir de vous recevoir à nouveau.Meilleures salutations

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aix les Bains Thermes
Malgré la pluie nous avons passé un excellent séjour Visite des Hôtels excelsior, Splendide et Royal avec un guide
Stayed 3 nights in Nov 2023
Response from Patricia on 7 Nov 2023
Chère Cliente,Nous vous remercions d'avoir pris le temps de nous faire un retour suite à votre séjour et sommes ravis que vous ayez apprécié votre halte dans notre établissement. Vous avez pu découvrir une partie des anciens palaces des côteaux ; nous espérons avoir le plaisir de vous recevoir à nouveau !Meilleures salutations La réception

10/10 Excellent

CALOGER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Patricia on 7 Nov 2023
Cher Client,Tous nos remerciements pour votre retour suite à votre séjour !Au plaisir de vous revoir dans notre établissement.Meilleures salutationsLa réception

10/10 Excellent

Jean-Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel!
Stayed 1 night in Oct 2023
Response from Patricia on 31 Oct 2023
Cher Client,Merci beaucoup ! Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir lors d'une prochaine halte.Meilleures salutations

10/10 Excellent

JL LE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patricia on 31 Oct 2023
Cher Client,Tous nos remerciements pour votre retour.Au plaisir de vous revoir !Meilleures salutationsLa réception

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patricia on 31 Oct 2023
Cher Client,Merci d'avoir pris le temps de nous faire un retour suite à votre séjour. Nous espérons avoir le plaisir de vous revoir.Meilleures salutationsLa réception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de 3 nuits
Beau séjour de 3 nuits. À 10' à pied des restaurants et zone piétonne.
Stayed 1 night in Oct 2023
Response from Patricia on 9 Oct 2023
Cher Client,Merci pour votre retour, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.Au plaisir de vous revoir !Meilleures salutationsLa réception

10/10 Excellent

Alexandre

C'est très calme. Bien situé - à 10 minutes à pied de la gare. Un personnel très accueillant. Au-dessus des louanges. Je veux revenir.
Stayed 3 nights in Oct 2023
Response from Patricia on 9 Oct 2023
Cher Client,Nous sommes ravis que vous ayez apprécié le calme de notre établissement ainsi que sa situation. Nous espérons vous revoir très prochainement !Meilleures salutationsLa réception

10/10 Excellent

andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel incl. der Zimmer. Sehr freundlicher Empfang und Verabschiedung beim check out. Sehr gutes Frühstück. Alles rundherum gut!
Stayed 1 night in Oct 2023
Response from Patricia on 9 Oct 2023
Dear Guest,We thank your for your feed back and we hope to welcome you again very soon.Best regards

6/10 Okay

Bernardus Petrus Johannes

Travelled with partner
Disliked: Property conditions & facilities
Would not go here again…
Stayed 1 night in Sep 2023
Response from Patricia on 9 Oct 2023
Dear Guest,We are sorry that you did not like our establishment and its services.Best regards

6/10 Okay

JEAN-PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectible
Le petit déjeuner est facturé 13 € alors qu'il est affiché à 12 € dans le livret d'accueil. Le reste OK.
Stayed 1 night in Sep 2023
Response from Patricia on 29 Sept 2023
Cher Client,Merci pour votre retour, toutes nos excuses pour nous l'erreur qui figure dans le livret, le petit-déjeuner buffet est bien à 13 .Meilleures salutationsLa réception

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Wonderful hotel, wonderful lovely staff and perfectly placed.
Stayed 1 night in Aug 2023
Response from Bertille on 1 Sept 2023
Good evening, thank you for your feedback. We are delighted that you enjoyed your stay. We hope to see you again !Best regards

10/10 Excellent

Christoph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Klimaanlage, ehrwürdiger Altbau, hohe Räume, freundliches Personal, Parkmöglichkeiten sehr gut, kurze Wege zum römischen und mittelalterlichen Zentrum, Parfait
Stayed 2 nights in Aug 2023
Response from Bertille on 1 Sept 2023
Good evening, thank you for your feedback. We are delighted that you enjoyed your stay. We hope to see you again !

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Patricia on 1 Aug 2023
Cher Client,Tous nos remerciements pour votre retour !Vous avez apprécié votre séjour dans notre établissement, nous en sommes ravis et espérons vous revoir bientôt.Meilleures salutations

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joli hôtel mais trop bruyant
Joli hôtel bien rénové et bien placé parking accessible et gratuit. Par contre trop bruyant donne sur la rue pas de Clim donc on entend tout dommage
Stayed 1 night in Jul 2023
Response from Patricia on 24 Jul 2023
Cher Client,Merci pour votre retour. Nous avons, pour un plus grand confort, des chambres climatisées avec vue jardin.Meilleures salutationsLa réception

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Patricia on 21 Jul 2023
Bonjour,Tous nos remerciements pour votre retour, nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement. Au plaisir de vous revoir lors d'un prochain passage.Meilleures salutationsPatricia/Réception

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Patricia on 9 Jul 2023
Thank you for the feed back !Best regards

10/10 Excellent

Patrick

Stayed 1 night in Jun 2023
Response from Patricia on 12 Jun 2023
Cher Client,Merci beaucoup pour votre retour et au plaisir de vous revoir !Meilleures salutations

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Patricia on 4 Jun 2023
Cher Client,Merci d'avoir pris le temps de nous faire un retour suite à votre séjour. Nous sommes ravis que vous ayez apprécié votre halte dans notre établissement.Meilleures salutations

8/10 Good

jean claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Patricia on 30 May 2023
Merci beaucoup pour votre retour.Au plaisir lors d'une prochaine halte !