Akumal Hotel Guide - Cheap Hotels in Akumal, Quintana Roo

"My wife and I had the pleasure of staying at this hotel from Feb 4-12, 2026. Despite reading some negative reviews, we had an amazing experience, especially the service from our Expedia rep Erik Medina. We stayed in building 10, 2nd floor. It was less noisy than the main floor (golf carts come and go here). Overall, the noise was not a huge issue but I'd suggest ear plugs if you're a light sleeper as you can sometimes hear both people and birds in the early hours of the night. We had a junior king room and it was perfect, clean and mattress/pillows were very comfortable. Everything worked as expected. The grounds are very well maintained and the sitting areas had nice, new furniture both indoors and outside. Be prepared to run into some spider monkeys, coati and occasional cats and racoons! There are lots of birds chirping around as well. There are 3 main unheated pools. We found them all very clean and we appreciated that there always seemed to be lounge chairs available throughout the day. No racing to reserve chairs! We found the staff always pleasant and attentive to our needs and requests. Customer service was a pleasure. We went to all but one a-la-carte restaurants (seafood as we couldn't fit it in) but we did make all of our reservations right after we arrived which I highly recommend as early times fill up quickly (schedule opens each Wed am) The food/drinks were excellent! I would highly recommend this resort! We plan to go back again if possible."

"Our room was kept very clean by our housekeeper, Beoncha. We were in room 1215, February 3 thru the 10th."

"Very beautiful property"

"Friendly staff …they go out of their way to solve any issues. I needed additional blankets and they accommodated. Day of checkout a staff member saw me pulling my suitcase to the lobby and gave me a ride directly to the lobby and unloaded my suitcase with a smile "

" They were very punctual about getting our room cleaned and Fernando did a great job with making things fun for everybody. "

"This place was great. "

"The breakfast, the staff, the place, the beach all this things were really good. We stayed as a family and this place was so peaceful and clean. I recommend it 100% "