Ala de la Piedra Hotels

"PROS: The neighborhood is safe with police patrolling the area all night. Great restaurants nearby. Parking is directly behind the hotel. The staff is very friendly and helpful. The pool is nice. CONS: The actual hotel does not have a security guard. People not staying in the hotel come in and out as they please. No cameras in the hallways or stairways. Only in the lobby. The hotel was established in 1859, so I'm sure they try they're best to upkeep the facility the best they can. The elevator is tiny and very old school. Rooms are average. Our bathtub needed serious upkeep. No hot water."

"I stayed at this hotel for a week, and it did not live up to expectations—especially for the high nightly rate. It’s marketed as a hotel and convention center, but the reality feels closer to a rundown motel in serious need of renovation. The property is outdated and poorly maintained. My in-room phone didn’t work the entire stay, forcing me to go to the front desk for any request. That’s not just inconvenient—it’s a safety concern in case of emergencies. Cleanliness and management were also lacking. The entrance often had groups of locals lingering, and parking was difficult in the evenings because many spaces were taken by non-guests. Security presence felt minimal. I rarely saw staff making rounds, and there were no visible hallway cameras—only in the lobby. The online photos are misleading, showing only the front lobby, which is the only well-kept area. The rest of the hotel tells a very different story, with even basic amenities like ice machines not working. During multiple stays, including my most recent March 2026, the room conditions were unacceptable. There were broken dressers, damaged bathroom tiles, ceiling stains from leaks, and worn furniture. When I reported it, the manager laughed and said not to worry because I wouldn’t be charged, admitting many rooms have similar damage. For the price, you expect clean, functional, and welcoming accommodations. This property falls far below that standard."

"No kids allowed"

"Beutifull place at a convenient location, secluded yet accesible to nearby amenieties!!"

"Loved the experience, best stay from our full circle PR trip"

"Front desk lady a little rude not very nice. The guy very nice very helpful. I stayed 3 nights they didn’t change the bed or the towels. The stay was pleasant."

"All the service was excellent "

"We had a wonderful stay at this hotel. The property was spotless and well maintained, and the rooms were both comfortable and inviting. The staff provided exceptional service, always attentive and professional. The location was also very convenient, making it easy to get around. Overall, a great experience that exceeded our expectations."

"great place. good location "