I apologize for the parking. We have two lots available for parking, however on days where the hotel is sold out it may be an issue to find parking, especially if guests do not park their vehicles properly. One of the ways we try to prevent this is by letting guests know that if they take too many spaces in our lot, they may lose their incidental deposit.

Thank you for your review! We try and make every guest feel welcome and one of the ways we do that is to provide suggestions for things to do around Albuquerque.

Thank you for your kind words. Rose will be ecstatic to hear that you enjoyed her company.

I'm glad you enjoyed your time with us! We look forward to hosting you again!

I'm glad that you enjoyed our tub! We hope that you'll stay with us again,

Thank you for your feedback, we have already contacted our internet provider about this issue. They are working on resolving it ASAP.

Thank you for your rating!

Thank you for your kind words.

Thank you for your review, and for bringing the internet issue to our attention. We have contacted our internet service provider about the issue.I am glad that otherwise, you did enjoy your stay.

I'm glad the shuttle service made your stay easier.

Thank you for your review! I am glad you had a great experience with us, and I hope we can provide you with more.

Thank you for your rating!

Thank you, thank you, thank you! We hope we will see you again!

Thank you for your review. An elevator is not listed under our amenities/overview about the hotel. We do not advertise one because we do not have one. We can however, pre-assign you for a first floor room if you let us know prior to your arrival.

We do not list an elevator under our amenities, we do not advertise one because we do not have one.

Thank you for your review! I am glad you enjoyed our breakfast.

It looks like you did not mention any grievances to our front desk staff, and there is no feedback in this review.I'm sorry you did not enjoy your stay, but there is nothing that I can do for you since I do not have enough information to assist with a resolution. I hope you have a better day.

Thank you for your rating!

I apologize for the sofa bed. We also have rollaway beds that may feel better. Ask the front desk for options and we can try to help.

Thank you for your review! We’re glad you enjoyed your stay with us!

Thank you for your review!

Thank you for your rating!

Thank you for your rating!

I'm glad that you enjoyed your stay with us!

Thank you for your review! We think our pool area is very nice as well!

Thank you for your review

Thank you for your review!

Thank you for your feedback! I am glad you enjoyed your stay!

Thank you for your review! I am glad you enjoyed your stay with us, if you stay with us again we can always pre-assign you for a room in the Executive Building again.

Thank you for your review. I am glad you continue to stay with us, and I hope you will stay with us again!

Thank you for your rating!

Thank you for your rating! I am glad you enjoyed your stay.

Thank you for your review and for your feedback!

Thank you for your rating!

Thank you for your rating!

Thank you for your rating.

Thank you for your rating!

Thank you for your feedback.

And yet you did not report any of these issues to the front desk so that they could provide you with a more suitable room. We're receiving this feedback after you have checked out where there is nothing that we can do to improve your stay.Furthermore, as a guest at a hotel, you have every right to check-out early if you aren't enjoying your stay or if our hotel is not the right fit for you, and this is something that you did not do either.Thank you for bringing these issues to our attention for the next guest, I just wish they were brought to us sooner so that we could have corrected these issues for you, too.

We do not work with airlines in that way so I cannot tell you what the reasoning is for the failure to transfer your number over. We only receive the reservations and do not have any other interaction with the airline service.

Thank you for your review!

Thank you so much for your review! I am glad you enjoyed your stay with us. Since you will be staying again, if there are any further issues with noise, inform staff as soon as the issue arises and they will take care of it for you. The Executive Building also has quieter rooms since there is less foot traffic, and those rooms are larger as well. I also recommend the second floor, and our front desk staff is more than willing to assist with luggage if you inform them that you would like help.

Thank you for your rating.

Thank you for your rating!

Thank you for your review!

Unfortunately, since this is only a rating, I have no way of knowing or rectifying any issue you may have experienced at our property. However, I do not have any records of you making a complaint with our front desk staff either, so I assume whatever it was that made you unhappy wasn't severe.

Next time you leave a review, please write down the reason why you left the rating you did, so that we can address any issues you may have had while staying with us.

Thank you for your review! I apologize that your request wasn't fulfilled.

Thank you for your review!