Pestana Group hotels in Alcala de Henares, Madrid

"Close proximity to Atocha station and it is fairly new so in great shape."

"Great hotel and the shuttle to/from the airport is so nice. You will definitely need to uber to center city madrid, its about a 28 min drive. But for us we didnt mind, we had a 6am departure flight and being close to the airport was our priority"

"It was a nice and beautiful Hotel nice breakfast nice view and nightlife … good area to shopping dining…"

"Excelente ubicación, atención de primera. Habitaciones muy amplias y cómodas, iluminación maravillosa. Desayuno variado y exquisito. Una joya en pleno centro de la ciudad. Lo recomiendo 100%"

"The tall waiter at Champions restaurant was fantastic, excellent customer service. As well as the young fellow at the swimming pool area."

"Excellent"

"Location. Quality of facility. Breakfast. "

"We loved the stay and most staff consideration! We had one spot of discomfort. when we first arrived. We had a long trip by train which was delayed for more than 4 or 5 hours, so we were hoping for a warm reception. However, a gentleman of strong build told us to come to his kiosk to check us in. When I was tryed to tell him my name he interupted. We found out our room would be on the ground floor. My wife asked in Spanish if we could have a higher floor. He response was "Eh?!" We feared this viking would cleave us in twain with his mighty battle axe! We checked and felt our room would not do because we needed a desk to work. We returned to reception and decided to wait for a different person to ask for a different room. The mighty viking was talking and laughing with a comrade of the hotel because I am sure they saw many battles together. (We would hope for equal kindness to all people especially at a hotel) The viking saw us and we resisted the urge to cower in fear. He asked us a bit more gently than before if we were not satisfied with our room. We told him not to worry, we would talk to the youth of gentle bearing to guide us to our preferred loddging. The gentle youth was very serious but kind.We paid to upgrade to a room with a desk. We were greatly impressed by all others especially the staff who worked in the restaurant and bar. We were extremely satisfied with the food! The kitchen staff brought out gluten free bread and pastries. We loved it! We'll be back!"

"Room upgrade. Early check in and late check out"