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Reviews of Hotel & Spa Alfândega da Fé

4 out of 5
Hotel & Spa Alfândega da Fé
Alto Da Serra De Bornes, Estrada Nacional 315, Apartado 23, Alfandega da Fe

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 142 reviews" "
Rating 8 - Good. 50 out of 142 reviews" "
Rating 6 - Okay. 23 out of 142 reviews" "
Rating 4 - Poor. 9 out of 142 reviews" "
Rating 2 - Terrible. 4 out of 142 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

tomas

Stayed 3 nights in Sep 2023

6/10 Okay

Yigao

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel facilities seem quite nice, just lack of service staff. However the room we were assigned on the 1st floor does not have Wifi. The young fellow was kind enough to change us to a room on the 3rd floor, which was ok for us although it lacks certain amenities. The worst thing happened was upon the check out. We made the reservation on Orbitz and prepaid the total amount on June 9th (~a month prior). When we check out, the reception lady asks us to pay again. We showed her Orbitz confirmation email and our credit card statement showing the charge but she insists that room was not paid. She doesn’t speak or understand any English and didn’t understand email in English either. Unfortunately no any other staff was around to help. We wasted at least half an hour and were behind our schedule. We travel 4 months each year and this is the first time that we encountered such a nightmare. Either Orbitz messed up or the hotel’s system did. Anyway, I hope this will never happen again!
Stayed 1 night in Jul 2023

4/10 Poor

Tânia

Liked: Room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I liked the general view, the sightseeing, the spa I think the hotel needs some renewals, some things need to be cared like wood steps, carpets, etc etc It´s a 4 star hotel almost 3 stars
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2018

6/10 Okay

Maria, Portugal

Disliked: Property conditions & facilities, room comfort
It time for renewal!
Our room curtain was torn out showing absolute sloppiness, the wardrobe smells mold and the glass protecting the shower let all the shower water out risking trespassing the toilette door. We dined there the food was normal but on the table cloth there was an insect calmly walking. Under the table cloth it was very dirty. The spa was dirty and with sloppy air. The free hot tub was filled with dirty water with a sign saying "In maintenance". We've been there for three days and no one approached it. The reception either in check in as in check out very unprofessional and not very kind. The only thing good about the hotel is the surrounding landscape. If the owners don't take care of this hotel very quickly it will become a place to forget.
Stayed 2 nights in Sep 2018

2/10 Terrible

Joao, Braga, Portugal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst value for money ever
Awful experience. Starting from the room, it’s clear that the maintenence doesn’t exist and the hotel overall maintenance stopped in time somewhere around 2008. The room was not clean, with insects, only one glass for two people (hotel policy according to the receptionist). The only upsides were the view and the bed. Early in the morning the shower water was dark brown, absolutely unacceptable for a 4-star. Also, the breakfast is not 4-star level, very basic with rude support by the staff. The outside pool is a illusion. The outside jacuzzis are paid for (10 euros per person per 30min). In general, not worthy of the price at all and I can say that I’ve stayed in lower star hotels and even hostels with better conditions.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. The place is beautifull. And has great conditions for the guests.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was a dissapontment. The spa is in very bad shape. The Outdoor pool is actualy not a pool, unfortunately because it could have saved the stay. The room balcony was not very clean. The gym is terríble. Breakfast very poor and there were Flora on the food. And overal the hotel needs a renewal.
Stayed 1 night in Jul 2018

6/10 Okay

Nuno

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Vey nice hotel but bad management
The hotel is located in an amazing place and it is very nice. But it is missing a lot of details. All the towels, robes and blinds are in very poor condition. Missing amenities in the bathroom, water on the floor because of poor management. With all these problems and more little details, I still think this hotel deserves a visit
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
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Stayed 1 night in Jun 2018

10/10 Excellent

Alcino, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with magnificent mountain views
peaceful, restful stay, excellent food at reasonable prices.
Stayed 1 night in Sep 2017

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The hotel was very clean and the staff very helpful. The food was amazing flavorful and just the right portions. I had a really good massage there with hot rocks. They even gave me tea and cookies after the massage! I felt so pampered. The hotel is situated on top of a mountain and it was so beautiful to look at the stars while laying in bed, eating dinner or even in the pool. We also we're able to book the jacuzzi and watch the sunset. It was very romantic. The only thing that wasn't that great was the refrigerator in the room- it was on but didn't keep the food cool.

10/10 Excellent

Daniela, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!! Always trying to make everyone feel welcome,and confortable! Great breakfast, with enouph offer for different diets.

6/10 Okay

Al Ways Looking, Porto

Liked: Cleanliness, room comfort
Amazing View
This hotel has so much potential. Sadly there is a lot to be desired too. The view is stunning but is that enough? The rooms are good, if a little old. Beds really comfortable too. But lost revenue in an empty mini-bar! The staff are really friendly but appear totally untrained in all aspects of hotel duties, so are completely out of their depth. The restaurant has the same lovely view but needs a chef and staff who can cope with more than 4 tables. The bar (when open) needs to serve beer in beer glasses, porto-tonic in something bigger than the 125ml wine glass they used with us, and some ice would have been nice. The Staff need to be given some level of training. Overall a beautiful building but with only 23 rooms and genuinely hopeless business acumen, I struggle to see how this place will survive much longer.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mary, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful nature get-away!
Lovely hotel with amazing mountain views in what seems to be the middle of nowhere. Perfect for nature lovers as there is a hiking trail that runs next to the property. Remote location may not be suitable for all but was just what we were looking for.

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La tête dans les nuages
Très bon accueil, établissement très agréable et restauration typique et bonne.
Stayed 1 night in Jan 2024

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Sónia

Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Itamar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeita estadia
Recebidos com extrema simpatia, upgrade de fim de ano, muito limpo, piscina nota 10, cafe bom. Toalhas e roupoes excellente qualidade. Ambiente acolhedor e espacos lindos.
Stayed 1 night in Dec 2023

10/10 Excellent

Angelo

Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Stayed 1 night in Nov 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo!
Apesar de o wifi e a tv não estar a funcionar devido a um problema foi uma boa estadia Piscina exterior excelente e a interior nao fica muito atrás Comida muito boa
Stayed 2 nights in Sep 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo muito bom. Só a carne do restaurante ficou além da expectativa carne fraca para o restaurante que é.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Antonio

Disliked: Cleanliness, staff & service
Déçu de la propreté de lhotel, vitré cassé, vitres non nettoyer, pour un 4 etoiles assez Déçu, l'accueil sympa, par endroit tres propres et dautres tres sale. La piscine avec la vue est juste magnifique le point positifs Antonio
Stayed 1 night in Aug 2023

6/10 Okay

Miguel

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Anabela

Stayed 1 night in Aug 2023

10/10 Excellent

Flávia

Stayed 1 night in Aug 2023

8/10 Good

Ana Paula

Stayed 1 night in Jul 2023

8/10 Good

Carole

Travelled with group
Liked: Property conditions & facilities, room comfort
hôtel avec une vue sublime
l'hôtel vaut le détour , la vue est à couper le souffle . en revanche , très peu de personnel et tout juste compétent ( pour un 4 étoiles !!!) .Pour consommer au bar il faut sonner et attendre qu'une bonne âme veuille bien passer par là . pour le confort , les chambres sont très bien si ce n'est qu'elles sont envahi de mouches , et les WC sont commun avec le coin douche , ils ne sont sépares que par une paroi sans porte . La piscine intérieur et top ainsi que le jacuzzi . le sauna ,hammam et bain turc étaient fermé !!! apparemment pas fonctionnel . Sinon bon séjour entre copines
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Bom
É um bom hotel, mas já não representa um hotel de 4 estrelas.
Stayed 2 nights in Feb 2023

8/10 Good

Flávio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

João

Liked: Cleanliness, staff & service
A arquitectura e decoração estragam o ambiente.
A arquitectura não é confortável para um hotel de montanha. Decoração discutível e fria. Nos quartos é tudo branco. Muito limpo e os empregados são muito prestaveis e profissionais. A comida servida no restaurante é muito boa.
Stayed 1 night in Dec 2022

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ana

Stayed 1 night in Dec 2022

8/10 Good

Andreia

Stayed 1 night in Nov 2022

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Jorge Miguel

Stayed 1 night in Oct 2022

10/10 Excellent

Marilia

Stayed 1 night in Oct 2022

8/10 Good

Joaquim

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2022