Alfiano Nuovo Hotels

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"Was very good for us"

"The hotel's location is very convenient, just a 30-minute drive away from the beautiful Garda Lake, which we found ideal for our holiday. The staff at the hotel is truly exceptional. Their services are consistently delivered with a smile, they were consistently helpful and their English communication skills were top-notch. They played a significant part in making our stay enjoyable, and we are already planning to return. However, there were a few minor issues we experienced. Firstly, whenever we used our room card, it triggered a rather loud buzz, which was quite disturbing, especially when someone was sleeping. In addition, the air conditioning system could only be adjusted by contacting the reception. Although they were always responsive and our room was comfortably cool in July, it would be more convenient if guests could control the temperature and fan levels in their own rooms. This request for AC setting needs to be repeated, as the room temp. is automatically reset every day, even while you sleep: then you suddenly feel the heat. Finally, we would have appreciated the availability of a kettle, coffee, tea and sugar in the room. However, when we requested kettle from reception, they promptly provided it for our use throughout our stay. Overall, despite these small points, we enjoyed our stay immensely and the positives definitely outweighed the negatives. GREAT HOTEL. Looking forward to our next visit!"