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"My party of 2 stayed at the Hyatt on 2 separate occasions ,one being 8th until 11th June and 22nd until 24th June . Our first stay was reviewed after the 24th June and in noway influenced the Hotel management team in their treatment of us . 1. our original plan for the 2nd stay was to be the 21st until the 24th and as such we had arranged their airport shuttle accordingly (21st) . Due to our change in plans I requested service for 22nd instead . With ,I believe to be at least 2 to 3weeks notice . The requisition returned as pickup on 21st and only 30 mins after airline scheduled arrival , it's a 10 to 15 minute walk to the pier and having bags to collect ,that was never going to work .So due to some oversight or my change of plans ,no shuttle . 2. upon arrival at the Hotel greeted us professionally , courteously and wholeheartedly . 3. We had a different room from our earlier visit and I assume that because I did not book through a 3rd party ,like say Expedia but direct with the Hotel, dare I say the room was a better choice . A room of twin beds was ordered. Our room turned out to be a "duplex suite" ,large bathroom , sitting room with sofa bed, mezzanine bedroom with Kingbed . 2 large TVs (neither tv much use to a non Italian speaking couple). running out of space. So 2nd floor much better the ground floor . restaurant great. boatstop within 25yds of front door . great place for a holiday ."

"Staff friendly, helpful, complementary shuttle to airport."

"One of the nicest suites I've stayed in."

"Near airport"

"Wonderful location and lovely staff!"

"This is a great hotel. Located within walking distance of the train station. It is clean and very modern. Loved that the rooms had air conditioning and a large assortment of free snacks and waters. Restaurant at the top of hotel was also excellent. Please remember that you may need a reservation for outside seating. We will be back to this hotel again!"

"LOCATION!!! Beautiful views, friendly staff, air conditioned rooms!"

"A very nice hotel near the main rail station and Metro."

"Customer service was great 😊 "