Hotel Alma is located in a fairly quiet area of the city, but convenient to the Kok tobe park (and cable car), universities, and the Almaty Metro. The people at the front desk and restaurants were open, warm and friendly. Breakfast is quite good. The GoodBeef Steakhouse (on the top floor) serves decent food with a varied menu. The room, although very clean, was a bit dated (especially carpet and bedding).