Big Bear Lake Hotel Guide - Alpine Slide at Magic Mountain hotels in Big Bear Lake, United States of America.

"The stay was nice the front desk staff was so nice and very welcoming made our stay even better "

"Todo mu bien excelente servicio"

"The room was clean, everything worked, very beautiful, the staff is welcoming and friendly. But unfortunately, we were not warned that the jacuzzi and swimming pool did not work, that's what we went for. You need to warn the guests about it. And so everything is fine."

"Wonderful experience here. Room was clean and comfortable. Close to dining and shopping. Front desk staff (Jordan) was amazing and super kind and helpful. We will definitely be staying here again. "

"A beautiful location by the lake, clean rooms and family friendly. "

"This property is perfectly located in Big Bear. It is walking distance to all of the downtown shops and restaurants and is only a few minutes away from the lake and the lifts. The room was very clean and stocked with utensils for our in room dining. I appreciated the garage parking to not only keep our vehicles safe and out of the weather, but also having indoor garage access to our elevator. During our stay, the pool and jacuzzi were closed for repair, but everything else was great. "

"Nos gustó mucho la vista de la habitación!!"

"Quite possibly the worst, most unsafe hotel experience I have ever had, which includes hotels in India and hostels in Spain and Italy, as well as many fine properties as well. We discussed using our fireplace with the manager, who gave us no reason to doubt doing this; having a fire is one of the highlights of staying in the mountains in winter. However, once we started the fire, the smoke alarm in the master bedroom went off, despite the flue being open and several windows being cracked. When we called the manager and asked him to take a look, he was unwilling to do so. Instead, he offered us to change rooms, in the middle of the night, with young children. Later after discussing this with other folks in town, the consensus was that the back flow of smoke into the room was likely due to a dirty, poorly maintained chimney. My children weee frightened by the smoke entering our room. It was so bad that we took the logs and embers outside and disposed of them in the snow, to remove all trace of smoky wood from the room. The poor maintenance and attitude of the property were in my opinion unconscionable. I don’t recommend staying here, and certainly don’t use the fireplace. "

"Toilet was leaking and the bath tub had water in it when we arrived"