Alserio Hotels

"Na"

"When I am checking the front desk guys was not friendly but otherwise everything was good"

"This was our first vacation in a long time because my wife has a brain tumor and can't fly, but we finally took the time to go to Lake Como because it was a place she always wanted to visit. It starts off with us booking a handicap room by accident, and to DOWNGRADE to a cheaper room, reception asked for 150 euroes. We politely declined after a long battle over why we are paying for a downgraded room and went to our room. Inside this room, the A/C is dripping loudly, and the Concierge told us this is a known issue with this room, so we then asked the reception for a different room. In this different room, there is a loud clicking noise since we enter the room every 5-10 seconds. I again call the reception and ask for a different room because now it is just a joke. They send concierge to "check" the problem, he walks in for 10sec and walk around and say he will get us a new room. The next room we are put in (still handicapped room despite us visiting a normal room that had no issues whatsoever) where the concierge visited prior to us to confirm this room is okay so we don't move a 4th time, and surprising to no one this room has the same clicking noise. I then call the reception for the 4th time asking for a new room and I told the lady it is extremely offensive that she sends someone to check if I am lying to her about the noise. She then starts to argue with me and lost her temper, which in the moment felt extremely professional of the hotel staff. The next time I called, I"

"Breakfast menu was great and views were incredible. Room was clean only thing would be if the en suite was bigger but other than that thoroughly enjoyed the stay!"

"Breakfast was excellent and a good variety "

"Outstanding experience. Rooms, Location and terrace are really special. Highly recommended!"

"Todo muy bien. La habitación muy amplia, el personal muy amable. Nos permitieron dejar nuestras maletas antes del check in, lo que nos permitió explorar la ciudad sin problemas. El hotel se encuentra a 8min de la estación de metro y a 3min de la tranvía, por lo que está muy bien conectado. También tenían secadora en la habitación, lo que fue muy útil."

"The train station is only 10 mins walking from the hotel which is very convenient. It’s a bit far from the center from Milan but it’s perfect if you’re looking for something affordable and near a train station that can take you to the center."

"The room was lovely, and the view from the balcony over the lake was wonderful to wake up to each morning! Breakfast was delicious- loads of choice and all the food was very tasty. Staff were always very professional and friendly. We will definitely be coming back again."