Altenrhein Holidays

Me and my family went to Switzerland for a fun planned trip we found a listing near the Zurich HB station for check in we had at 3pm we got there around 3:15pm we looked at the main desk we saw that it said go to the back door while there was a whole check in desk at the front fully empty at the back we had to wait around 45 minutes for the owner to come around to check me and my family in and not just that we entered the building to see that our room still wasn’t ready after an hour and 45 minutes of waiting they finally finished cleaning, we entered the room to see still a couple trash pieces on the ground and to find out the listing didn’t have AC even though it mentioned having AC instead they give us a broken down taped fan as a replacement and at the end to end it off they only provide one bathroom to share to other hotel customers with 65 Swiss francs for room service that was horrible very bad experience with heat during the night only having a useless broken down fan very bad hotel and the worst experience nobody should ever have to stay here and have to feel this pain.

The AC was not working, and they did not provide any alternative solution other than a fan. The day and night were extremely hot and uncomfortable for us. We went back and forth with them for the entire 24 hours, but unfortunately, nothing was resolved. The next day, they finally addressed the issue, but by then a full day had already been wasted. For a property at this price point, I expected a much quicker and more professional resolution. Additionally, the entire property seemed to be in maintenance mode, with a lot of areas being worked on, which made the overall experience less enjoyable. Overall, the lack of communication, slow response, and poor handling of the AC issue was very disappointing.

I had a nice stay overall, but there are a few things the hotel should improve. The air conditioning was not working properly, which made the room uncomfortable, especially at night. The shower also needs attention. The shower door is not properly secured, so water gets all over the bathroom floor. You have to be very careful while showering and constantly watch where the water is going.