Alto Sermenza Hotels

"PLUSES: 1. Spacious room in very good condition 2. Shuttle from/to train station arrival and departure 3. Very good price 4. Nice spa MINUSES: 1. Buffet breakfast was not tasty 2. Breakfast staff was loud, inattentive and impolite 3. Front desk staff also mediocre — efficient but not welcoming or friendly. "

"A lovely bed and breakfast. The hotel was spotless, the staff was very helpful, and the breakfast was very good. We definitely would come back. My only constructive criticism is that the beds could be more substantial and higher off the ground."

"Nice convenient hotel though it was not staffed during our stay...remote service and dining"

"Breakfast is excellent ! Staff are friendly. Room is very clean ."

"Not recommended"

"Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station."

"The hotel is about a 15-minute walk from the main station. It’s clean, offers minimal amenities, and has a great breakfast. Unfortunately, my stay ended on a very negative note. On my last night, I was locked out of my room after reception had closed. There was no visible emergency contact at the front desk, and if one exists, it certainly wasn’t made clear. I tried reaching out via Expedia chat and WhatsApp, but received no response, even while writing this review. As a result, I had no choice but to spend the night sleeping on the sofa in the reception area until staff returned in the morning. It was an extremely frustrating and uncomfortable experience. At the very least, the hotel should provide a clearly visible 24-hour emergency contact for situations like this."

"Excellent property center of the town and close to the railway station. All shops and pharmaceutical's closeby walking distance. Can see Matterhorn the toblerone chocolate logo beautifully from the church point. The only drawback in the room is the charging outlets. But the receptionist was very helpful in providing universal plugs. Our room was very spacious with a huge balcony. Electric kettle is provided but bring your own tea/coffee."

"Location of the hotel is perfect, breakfast is ok, afternoon coffe ok, dinner as part of the halv pension was on the low-low side, very disapointing specially since we stayed at the hotel some yerars back and then the dinner was very good. If we will return to the hotel in the future it will be based upon the location. Skiing an weather was perfect for us intermediate skiers from Norway."