After flying ALL DAY, wasn't aware of "free shuttle" includes drop off at 2 other ibis locations and ALREADY paid from MONTHS ago, clerk still insists i didn't pay & completely unwilling to check me in unless I paid again which upset me beyond belief and trust me i made it perfectly clear! But STILL wanted their additional fee after their accusations could have waived the fee at least, one staff called the hotel manager but spoke in her foreign language even asking her to speak English