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Reviews of Cocomama - Hostel

2 out of 5
Cocomama - Hostel
Westeinde 18, Amsterdam, Noord-Holland

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 60 reviews" "
Rating 8 - Good. 19 out of 60 reviews" "
Rating 6 - Okay. 4 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 5 out of 60 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is great, the location is great. I will definitely stay here again.
Stayed 2 nights in Jan 2024
Response from MAMAs xoxo on 30 Jan 2024
Hi and thank you so much for letting us know a bit more about your stay! Great that you would stay with us again ! :) We loved hosting you and are looking forward to seeing you again :) Love MAMAs xoxo

4/10 Poor

Sowmitra

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff are friendly and nice. The place however is sub-par compared to similar hostels. I did not enjoy the overall experience and wanted to leave after my first night (booked for 2 nights). They said they couldn't give me a refund for the second night - which is understandable but I am still waiting for a refund of local and council taxes collected for both nights.
Stayed 2 nights in Dec 2023
Response from MAMAs xoxo on 30 Jan 2024
Hi there! Thank you for your comments! Great to hear tou found our staff this way! We were sorry however, to hear of the rest! Please can you email us so that we can find out more about this. We will get it sorted for you! Our apologies, Warm Regards, MAMAs xoxo

10/10 Excellent

AYTAC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. I really enjoyed it.
Stayed 3 nights in Dec 2023
Response from MAMAs xoxo on 30 Jan 2024
YAY! Thank you so much for the kind review! We look forward to seeing you on your next trip, love n hugs MAMAs xoxo

6/10 Okay

Georgette

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from MAMAs xoxo on 30 Jan 2024
Hi and thank you for reviewing your stay! If you identified something you missed, please let us know! Perhaps we can change somethign for the future.Warm Regards, MAMAs xoxo

2/10 Terrible

Manovihar

Stayed 2 nights in Nov 2023
Response from MAMAs xoxo on 30 Jan 2024
Hi and thanks for taking the time to review your stay! We were sorry to see only 1 star. Please contact us via email or phone about this, perhaps there is something we can change to better ourselves for future guests! Safe travels, MAMAs xoxo

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and friendly staff, nice and clean place.
Stayed 1 night in Oct 2023

8/10 Good

michael

Liked: Cleanliness
Disliked: Amenities
Unfortunately, some of the guests don’t understand the courtesy required when staying at a Hostel. During my 5 nights, there were 2 different guests who were not kind regarding their volume on entering late nights
Stayed 5 nights in Oct 2023

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Virginie

Bad smell in the hall and in the bathroom. Very small room. Poor customer service. Would not answer my calls.
Stayed 4 nights in Jul 2023

8/10 Good

Damián

Stayed 3 nights in Jun 2023
Response from Paulo - Reservations on 14 Jun 2023
Thanks for your comments :)

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
lovely room and common area were lovely - a little noisy near road
Stayed 3 nights in May 2023
Response from Paulo - Reservations on 14 Jun 2023
Thank you so much for your comments :)We hope to see you again in a close future.We are happy that you liked our room!

6/10 Okay

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Na

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Local
At first, we were not impressed, but our stay in the Tulip Room turned out to be great - small & cozy, had a nice private shower &bath- located off the kitchen & common area, easy access to exterior back patio area, quite & great assistance from the staff, easy access to local transit, museums - turned out to be great!
Stayed 2 nights in Sep 2022
Response from Max on 19 Oct 2022
Hey Darling! Woohoo, glad you enjoyed our hidden gem(s) in Coco ;)) Take care and see you next time.MAMAs

10/10 Excellent

Alison

Stayed 1 night in Aug 2022
Response from Max on 19 Oct 2022
Hey Darling,Yay! 10/10, will we see you next time? ;)) Hugs MAMAs

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Great, several times visitors. Cosy lounge and garden. Friendly staff!
Stayed 1 night in Aug 2022
Response from Max on 19 Oct 2022
Hey there! Thank you for your loving words :)) We're happy you enjoyed your stay with us!! CU next time, MAMAs

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice stay
Nice hostel fairly small, friendly staff, nice lounge and garden space. Not too lively but might be more at other times. Only thing that was a bit disappointing was bathroom cleanliness - there was a lot of mould and broken floor tiles.
Stayed 5 nights in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a 6 bed dorm. Privacy curtains are a nice feature. Very well equipped kitchen and common areas
Stayed 2 nights in May 2022

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highest all around recommendation to solo traveler
The hospitality was over-the-top excellent, and more importantly it was genuine. If one is traveling alone and would like to meet people, then this is the place. The staff act as gracious and most accommodating hosts who closely interact and participate with you. A special thank you to Joey and Isabela. Location is excellent. The hostel is comfortable, cosy and clean.
Stayed 1 night in Feb 2020

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Good friendly folk in a good environment.
Stayed 3 nights in Oct 2019

10/10 Excellent

TRAVIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Cocomama and overall vibe were tops!
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Unreachable during emergencies. Tried calling from 5pm, from both a foreign and a local number, with no answer.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope, not for me, no elevator!
I don’t like this hostel at. It’s sooooo inconvenient. No elevators!!!! It’s in a deathly old building. The guy that was the office manager was rudeish. Then I got placed on a top bunk that was about 4 stories high from the ground. If I were to fall death would have been upon me. Not broken bones, but death. Not a place for adults over the age of 24. Everyone is young. I didn’t stay the night bc I had a hotel booked but thank God I didn’t bc I already didn’t like the place or the vibes. Also someone left a glass cup on the ladder. Never staying there again and wouldn’t recommend it.
Stayed 2 nights in Aug 2019

10/10 Excellent

Firdaus, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best made it feel like home & the care shown was excellent
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Outdated facility but good vibes
Location / direction: Close to Frederiksplein stop, which runs 4, 1, 7, and 19 trams. Also close to Weesperplein metro stop. Easily accessible to and from anywhere else in Amsterdam and probably the best thing about the hostel. Facility: Building is a little outdated; no AC in the rooms, but it's generally raining in Amsterdam so it doesn't get too hot anyways - mosquitoes and bugs, though, could be a problem Amenities: Free luggage storage after check-out, as long as you pick them up before 10 pm (when the staff leaves) Free breakfast, with toast, cereal, yogurt, milk, jam, fruits
Stayed 1 night in Jul 2019

10/10 Excellent

clay, montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The staff literally jump to their feet to help. Super informative. Excellent sales staff for the hostel. As a business person I extra appreciate the competence. Great place.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is no greater place I would want to stay!
There is no greater place I would want to stay! This place was great and right up the street. You could really walk here from the Amsterdam Central Station.
Stayed 1 night in Dec 2017

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Exquisite hospitality and beautiful aesthetics.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for solo travelers. Staff is excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Blythe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hostel, very clean, new linen on the bed, cool pub crawl proposed by the staff. Would stay again.

8/10 Good

Ratu

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 4 nights stay in Cocomama hostel in Amsterdam
Our stay in Cocomama hostel was great. The service is considerate, the location is easy to find and close to the center, the common area is comfortable and cozy. We had great time, and hopefully we will return in the future.

10/10 Excellent

Manh Bang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and clean hotel
Very happy with the stay. Staff was very friendly and helpful. The room was very clean and well-maintained. The location is quite close to the museum area, you can just walk there.

10/10 Excellent

Sayantani, Iowa, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
I stayed at Cocomama for 3 nights while visiting Amsterdam. Since I was traveling alone, and I hadn't stayed at a hostel before, more so in a mixed dorm, I was a little apprehensive. But the place was amazing. It was very well decorated, clean and the staff was very friendly. There's a very well decorated living room and kitchen, a beautiful garden. And the best part is, the hostel comes with an adorable fat cat, Joop (who I probably cuddled a bit too much!) Caitlin, who was working that day, told me all the good places to visit and gave me a tour of the hostel. The hostel arranges for various activities everyday as well. So, I went on a pub crawl with Moo. To be honest, I have never been on a pub crawl (I'm a nerd like that) but it was so much fun! It was probably my best time in Amsterdam. A big big thank you to the staff at Cocomama, you guys are awesome! I would definitely stay here whenever I visit again, and I would have highly recommend it for student travelers like me.

10/10 Excellent

Abdelhafidh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil chaleureux et ambiance sympa. Facil d'accès et commerces de proximité
Stayed 1 night in Feb 2024
Response from MAMAs xoxo on 1 Mar 2024
Hi hi :) Woohoo! Thanks so much for your kind review! MAMA always tries to be as warm and welcoming as possible :) We hope to see you on your next trip ! xoxo

8/10 Good

stef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je reviendrai a cocomama en famille par contre les casiers du bas en dortoir ne sont pas pratique du tout ,le coco-papa qui m a accueilli était vraiment compétant cela doit être par ce que c'est un français
Stayed 1 night in Nov 2023

10/10 Excellent

sungkwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think i can recomend.
It was really good and staff memeber kind and try to keep help me alot. Just anyone habe problem with knee. Hardly recomand
Stayed 1 night in Oct 2023

10/10 Excellent

Stella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality of the staff and helpfulness to borrow a lock for the room lockers.
Stayed 1 night in Jun 2023
Response from Paulo - Reservations Team on 14 Jun 2023
Thank you so much for your comments :)We hope to see you again in a close future.

6/10 Okay

Melanie

Liked: Staff & service
Für einen kurzen Aufenthalt ok Das Hostel hat eine gute Lage. Man ist schnell im Zentrum von Amsterdam. Die Angestellten waren sehr nett und zuvorkommend. Unser Kuh-Zimmer war sehr klein und auch hellhörig. Aus der Toilette kamen unangenehme Gerüche, die nach Kanalisation erinnerten. In der Küche lebte eine Katze, die war niedlich, aber bediente sich leider auch am Buffet. Für Katzenhaar-Allergiker nicht geeignet. Für 3 Nächte ok, denn ab dem letzten Abend hatten wir kein warmes Wasser mehr...
Stayed 3 nights in May 2023
Response from Paulo - Reservations on 14 Jun 2023
Thank you so much for your comments :)We inform about the cat in the website because he is part of our CocoFamily :PWe hope to see you again!

10/10 Excellent

magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BBB
Exceelnte lugar para un fin de semana en Amsterdam, el baño huele un poco mal de vez en cuando, sin embargo, es de esperarse por la antigüedad de las coladeras. y el internet en el piso 2 no funciona muy bien Sin duda volvería a hospedarme aunque no si necesitará trabajar ahí
Stayed 2 nights in Feb 2023
Response from MAMAs xoxo on 16 Feb 2023
Thank you :) xoxo

8/10 Good

Mika

Liked: Cleanliness, amenities
I liked that fully equipped kitchen was in common area and comfy sofa and comfy bed in bedroom. I didn't like to wait till 4pm for check in
Stayed 2 nights in Mar 2022

4/10 Poor

Özgür

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odalar çok küçük
Merkeze yakın sayılır yani müzelere yakın ama oda soğuk ve çok küçük, yataklar çok rahatsız tek gece kalınır tek
Stayed 1 night in Jan 2020

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Kany

Stayed 1 night in Jan 2020

8/10 Good

Amine

Liked: Cleanliness, property conditions & facilities
Pas trop de confort!
Le lit n'était pas très confort. Sa note sur le site ne correspond pas à la réalité. Un peu cher pour une qualité acceptable.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good hostel including everything a backpacker needs. Warm and welcoming staff. Great common area, pretty small rooms.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Ottima accoglienza e disponibilità, belle persone!
Stayed 6 nights in Apr 2019

10/10 Excellent

Roman, France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'emplacement d'établissement est magnifique: tout est proche. Le personnel est très sympa. Surtout le chat 😻)))
Stayed 6 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019